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****One min please while I look up your info. Meanwhile please read *****I am a independent tech that works with Just Answers. If you do not rate me with the 3-5 stars I do not get paid for helping you even though you have been charged. At anytime after rating me you can still ask me question at NO additional charge.
Doe the part that broke look like the one in the link I sent?
Hi I am just following up with you if you still need help. If so let me know.
If not please contact customer support for a refund.