Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.
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OK first when you press the dispenser do you hear the auger motor energizing and running?
Yes no problem just post back here and also listen carefully if you hear a soft click when you press the dispenser in.
OK can you check for power to the auger motor with a volt mete. The auger motor could be burned out or frozen up which is common on that unit.
OK great! If you have power to it replace the auger motor
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Yes you could try thawing it out and often that can work if it is just frozen.