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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22919
Experience:  Highly accurate diagnostician with over 30 years experience!
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Samsung front loading washer is stuck at 7 minutes and won't

Customer Question

Samsung front loading washer is stuck at 7 minutes and won't stop ... just keeps going. Pulled out the hose to drain water and then cleaned the filter. Didn't fix the issue.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The issue is probably with the pressure switch, provided the water is draining from the machine okay. If you remove the top from the machine (screws along back edge), the pressure switch will be found right at the top of the cabinet. It will have a very small hose attached to it. If you remove that hose and blow through it, does air easily pass?

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
Dc68-02807A. We have a dryer on top of the washer so I'll need to find a buddy to help take it off before I can check.
Expert:  Kelly replied 1 year ago.

The model tag will be around the door opening once the door is open. Let me know what you find with the pressure switch. I will be around all day tomorrow.

Customer: replied 1 year ago.
DC68-02807A isn't the model #?
Expert:  Kelly replied 1 year ago.

No, that is a part number, probably from the tag you read it from. The model will look like WF42H5200AP.

Customer: replied 1 year ago.
It's WF210ANW/XAC ... inside the front door
Expert:  Kelly replied 1 year ago.

Great, thank you! The attached pages will show you how to initiate the service mode to retrieve error codes. Can you post what you find. please?

Customer: replied 1 year ago.
When I cycle through the nob I see the following codes on the display:
d5 (several of the knob selections)
Customer: replied 1 year ago.
Just realized d5 is likely ds :)
Expert:  Kelly replied 1 year ago.

That error means there was an issue with the door switch at some point. It may be that the secondary switch in the lock is not working. Does it spin at any point, even if just after the wash cycle before it goes into rinse cycle?

Customer: replied 1 year ago.
Oh yeah, it spins and works just fine. Once it gets to the 7 minute mark, it goes back to 16 or 27 minutes and then does the same at 7 minutes again. I tried just a spin/rinse and the same thing happens except at the 5 minute mark ... stays at 5 for a few minutes and just keeps looping. But the machine all the while seems to be running fine.
Expert:  Kelly replied 1 year ago.

Sure sounds like the pressure hose may be restricted and keeping the control thinking that there is more to drain out. Are you seeing a lot of soap suds during a cycle? That can cause issues like that, too.

Customer: replied 1 year ago.
Not sure about the soap suds. Is there an easy way to check the pressure hose?
Expert:  Kelly replied 1 year ago.

Sure, the top has to be removed, then you can simply remove it from the switch and blow through it. Detergent and softener residue have a tendency to migrate to the opening and plug it, so blowing through it is usually very effective in assuring it is clear.