Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

We have a Whirlpool dishwasher, model DU920PFGQ0, that

Customer Question
started leaking from the bottom...
We have a Whirlpool dishwasher, model DU920PFGQ0, that started leaking from the bottom of the door. I replaced the door gasket with a new one, recommended by Whirlpool, but it still leaks in the bottom left corner of the door. Any suggestions?
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
3/12/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,311
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Does it leak all the time the unit is running with water in it or at just curtain modes of the cycle ?

And have you pulled the bottom rack out and checked the screws on top of the pump housing to see if they are all tight?

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

this model pump is well know for the Torx screws on the top of the pump housing to work loose and that allows water to squirt sideways out of the top of the pump housing and up under the inner door panel.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Don't see any torx screws, how do get to them?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

the torx head screws are items #3

http://www.partadvantage.com/diagram/3/0/00038690/680/900

To get to them just pull the bottom rack out of the unit and the screws are right there on top of the pump housing

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Found the torx screws, tightened them, still leaking at bottom left of the door.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

Did you happens to see a black O-ring gasket sticking out around the pump housing ?

And check the spray arm holes to make sure nothing is in the holes diverting the water out instead of up ?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
No o-ring, I'll get back to you on the spray arm holes
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

Ok no problem.

Just replay back when you can.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Spray arm holes are clear.
Customer reply replied 1 year ago
since we haven't come to a solution, I owe you $5.00, correct?
Customer reply replied 1 year ago
See my last input?
I have since purchased a new dishwasher today.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 1 year ago

Sorry I`m not on line 24 hours a day ,if fact Just Answer is my third job during the week day .

And I do not work on Sunday at all!

Ask Your Own Appliance Question
Customer reply replied 1 year ago
When I started this, it stated if the problem was solved I would owe , I think $37.00, if not it would just be a $5.00 charge. My wife couldn't wait , the three solutions we tried didn't work, so we bought a new dishwasher. To my reckoning, I've accumulated a $5.00 charge against my credit card.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,858
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you still have the dishwasher and want to repair it to sell, this is a pretty common and easy fix. The vent cap shown as number 12 in the diagram at the link below will pull off and allow cleaning of the vent (number 19) that is plugged and causing the lack of proper drainage from the vent and is leaking down the inside of the door. Once it is cleaned it will not leak anymore.

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Kelly, sorry but the dishwasher went to Comal Iron & Scrap Metal today. What I would like is a receipt from you guys showing a $5.00 charge against my credit card.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

I understand, thank you. Unfortunately, I do not have access to anything other than just this thread. We don't see anything regarding any payments or account information. The link below will get you to the office folks that can help with the account information. Enjoy the rest of your evening.

CLICK HERE

Ask Your Own Appliance Question
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,858
23,858 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,858 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Refrigerator door panel keep flickering on and off and
Refrigerator door panel keep flickering on and off and nothing works had to dump most of my stuff that was in the fridge. What could be the problem? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I just bought this house with a Samsung side by side. I
I just bought this house with a Samsung side by side. I think I leaned against the freezer controls and heard a beep. The I looked at the menu it said OF and a zero degree f below it. How do I ge rid … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a 20year old kenmore side by side that wasn't
Hi. I have a 20year old kenmore side by side that wasn't freezing. ice cream more like a milk shake. I've shut it off. Cleaned coils. started up again. it froze water. I added some items and it is coo… read more
Kelly
Kelly
Appliance Technician
23,858 satisfied customers
I just replaced the door latch on my front load washer but
I just replaced the door latch on my front load washer but now it powers on, door locks but won't fill after 5 mins it will be with error code nd … read more
travis webb
travis webb
tech.
2,417 satisfied customers
We cleaned oven last week overnight .Since then oven not
We cleaned oven last week overnight .Since then oven not working - we had repaie man het=re last week and it worked once. Currently, we hear beeps durin the day. Pushed lots of controls and sometimes … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
How much does this service cost? Well I think my question is
Well I think my question is straightforward and hopefully won't take long. I have a GE Profile 22.0 cubic ft. side by side refrigerator - model PFSS2MJYISS. The dispenser cradle (that what it's called according to the manual) had a piece break off. I have the piece and won't to glue it back on. How do I remove the front panel that houses the water dispenser cradle? Do you have an answer for this and what is the charge? Thank you. … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,558 satisfied customers
An appliance repair guy came in, took a look at the display
An appliance repair guy came in, took a look at the display panel, called Samsung, and told us we needed a new condenser fan. Does that sound plausible, can you tell me the part number, and where woul… read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,558 satisfied customers
I have a whirlpool oven - when I turn the knob for the oven
Hi- I have a whirlpool oven - when I turn the knob for the oven I hear the pilot light clicking like it wants to light but then it stops. everything else works, the broiler and the burners on top. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My oven storage drawer is jammed with some pans. Being
My oven storage drawer is jammed with some pans. Being unsuccessful in getting it to open. … read more
Joel Swenson
Joel Swenson
High School or GED
3,420 satisfied customers
I am getting an F 02 error code on a whirlpool front load
I am getting an F 02 error code on a whirlpool front load washer. First says SUD during a normal cycle. I want to check drain hose but I don't know how to take off (girl thing :( ) Help! I have tenant… read more
Kelly
Kelly
Appliance Technician
23,858 satisfied customers
I have a Whirlpool 2 door fridge/freezer which is 20years
Hi Pearl, my name is*****: I'll do all I can to help. How long have you been dealing with this? Customer: I have a Whirlpool 2 door fridge/freezer which is 20years old, (model No. 6ED25DQXDWOO). over … read more
Kelly
Kelly
Appliance Technician
23,858 satisfied customers
I have a new whirlpool washer and the door is locked and we
I have a new whirlpool washer and the door is locked and we cannot unlock it. How do I unlocked it? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Maytag mvw655 washer brand new..we had a furnace
I have a Maytag mvw655 washer brand new..we had a furnace installed now my washer won't start.no lights no nothing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a bosch cordless screwdriver which is supposed to be
I have a bosch cordless screwdriver which is supposed to be able to convert to a drill. I have tried following the instructions but I cant seem to get it to work. What am I doing wrong? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My washing machine overflowed the other day. I have noticed
My washing machine overflowed the other day. I have noticed that it seems to just fill and not agitate or change cycles. When I switch to drain and spin it works. I am not sure how to determine the is… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE Range model #: JBP68DMWW,(Glass Top) with four
I have a GE Range model #: JBP68DMWW,(Glass Top) with four burners. The large burner (Front Right) will not turn on. All other (3) burners will turn on. Is there a fix for this. In addition, am I able… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Compressor and fans are not starting. Panel board shows off.
Compressor and fans are not starting. Panel board shows off. There is not continuity in power plug when unit is disconnected … read more
travis webb
travis webb
tech.
2,417 satisfied customers
I have a Amana Frig Mod#ACD575BR01.Lots of snow in the
Hi I have a Amana Frig Mod#ACD575BR01.Lots of snow in the freezer.Thinking dispenser flapper is leaking air… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x