How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Here and we have a kenmore super capacity 3.5 front load

Customer Question

Hey Kelly, ***** ***** here and we have a kenmore super capacity 3.5 front load washer that's not doing the final spin. Clothes coming out soaked. Help!
JA: Thanks. Can you give me any more details about your issue?
Customer: We heard a clunk last night when doing a load of laundry. Couldn't find where it came from until this morning when moving the load to the dryer. The washer spins slightly but not the high spin...
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you open the door and lift up and down on the inner tub, does the inner tub move up and down?

May I please have your model number so I am able to provide you with accurate, model specific information?