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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is an issue with the door lock assembly. Can you hear the door lock clicking or buzzing at all, either at the start of the cycle or when the machine is turned off?
May I please have your model number so I am able to provide you with accurate, model specific information?
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?