Need Appliance Repair Help? Ask a Technician for Answers ASAP
One minute please while I look up you appliance info. Mean while please read.
Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my EYES & EARS! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem.
******We are on the honor system here. So please remember to rate my service by selecting the stars at the top of the screen before you leave today. If you don't rate me, unfortunately do not get credit for of the help that I have giving you so please rate me. You can continue follow-up questions at NO ADDITIONAL CHARGE after rating my service if you still needing help.
Be with you in just a min.
Alright what you will need to do is to pull out the unit and unplug it and take the back off the range and look for any bad wires going to the broil element. Also inspect broil element for damage.
If it is broken then you need to replace it. Its grounded out causing it to stay on.
Does the broken piece look like this?
Are you still with me?
I am taken it since I have not heard back from you. That part was the issue and you found they part that you are needed.
I will be leaving in about 30 mins for most the day. And will check back in later. If you still need me let me know. If not please don't forget to rate me with the 5 star rating before you leave today.
Have a great weekend.