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We have 6-yr old whirlpool side-by-side refrigerator,,The

Customer Question
icemaker sopped making cubes, the...
We have 6-yr old whirlpool side-by-side refrigerator,,The icemaker sopped making cubes, the cube freezer section is empty. I replaced the (very)old filter and flushed the system, but the cube freezer compartment wont fill up..The water dispenser works OK..People tell me that the water line might be frozen up...Any suggestions???? We love our ice! Thank for your hepl Jack McWilliams
Submitted: 1 year ago.Category: Appliance
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Answered in 7 minutes by:
3/11/2016
Appliance Technician: Joel Swenson,
 replied 1 year ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,270
Experience: Owner at Scott's Appliance Repair
Verified

Ok here is the ice maker troubleshooting sheet for that model, first thing to do would be to do the optics diagnostics then if that checks out troubleshoot the ice maker itself. Let me know if you have any questions and what you figure out, if you need part numbers for optic boards or ice maker or the water valve just let me know,

Click here for troubleshooting instructions

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Customer reply replied 1 year ago
That was a waste of $28.00...wrong icemaker model
Appliance Technician: Joel Swenson,
 replied 1 year ago

then you gave me the wrong model number, if you would like to double check that information then that would be great and I would be more than glad to continue helping, however if that is the correct model number I assure you that is the correct information.

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Customer reply replied 1 year ago
double checked model # *****
Appliance Technician: Joel Swenson,
 replied 1 year ago

ya I will opt out so that another tech can help you with that, thanks.

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Appliance Technician: Chas, Home Appliance Technician replied 1 year ago
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

I am a different tech

Where did you get this model number from?

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Chas
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
16,453 Satisfied Customers
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech

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