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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22893
Experience:  Highly accurate diagnostician with over 30 years experience!
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Push to get Ice from door dispenser and nothing happens, it

Customer Question

Push to get Ice from door dispenser and nothing happens, it was intermittent and now has stopped working?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Do you hear the switch click when you press in the paddle? Is the water working?

Customer: replied 1 year ago.
Water works , does not seem to click any more on the ice side
Expert:  Kelly replied 1 year ago.

Okay, so the switch is probably faulty or there is a broken part in the dispenser. Can you please double check that model number?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

There seems to be some missing characters, one after the second F, maybe a 7?

Customer: replied 1 year ago.
It is FRS6LFJM0 NOT sure if last number is ***** Zero OR O
Customer: replied 1 year ago.
Ser #4A83912092
Expert:  Kelly replied 1 year ago.

The link below shows how the dispenser comes apart to allow inspection of the components. I suspect the issue lies with the 38A switches, unless the lever fells soft and mushy and is not opening the chute. Can you disassemble and get a look inside? Be sure to unplug the refrigerator.


Expert:  Kelly replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?