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The light layer of frost is 100% normal. The coils need to be lightly frosted with about 1/16" of frost from top to bottom to cool the refrigerator properly. If the coils get completely froze over where air can't flow through the frost, then that is a problem.
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Not a problem, unfortunately customer service won't know technical answers like that. Give it longer than 24 hours even. The defrost cycles occurs anywhere between 8 hours and 72 hours so if after 3 days the frost is getting to be too much, call for service.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?