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My washer is locked,it is not running and I can't unlockit…

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My washer is locked,it is...
My washer is locked,it is not running and I can't unlockit
Submitted: 2 years ago.Category: Appliance
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Answered in 6 minutes by:
3/9/2016
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,108
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The door will not unlock if there is water that has not drained from the last cycle. Does the control beep or anything or what happens when you try to start a new cycle? Can you tell if there is water left in the tub?

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Customer reply replied 2 years ago
None of the above
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Please clarify, no control response and no water left in the tub? Are there clothes in the tub? Is the control turning on or what exactly is it doing?

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Customer reply replied 2 years ago
there are clothes in the tub.I loaded the machine the way I usually do.When I went to check on the clothes.the machine was not moving.It ws locked and on th clothes sensing cycle
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Okay, that helps, thank you! Are there a lot of suds in the tub? If not, unplug the machine for at least 15 minutes to allow a discharge and reset of the electronics. Let me know what happens, please.

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