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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The door will not unlock if there is water that has not drained from the last cycle. Does the control beep or anything or what happens when you try to start a new cycle? Can you tell if there is water left in the tub?
Please clarify, no control response and no water left in the tub? Are there clothes in the tub? Is the control turning on or what exactly is it doing?
Okay, that helps, thank you! Are there a lot of suds in the tub? If not, unplug the machine for at least 15 minutes to allow a discharge and reset of the electronics. Let me know what happens, please.