Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Whirlpool washing machine lid lock will not turn off and…

Customer Question
Whirlpool washing machine lid lock...
Whirlpool washing machine lid lock will not turn off and allow the lid to be opened. Washer seems to work otherwise. It fills, washes, drains, and spins. It just won't unlock. I've run it through three complete cycles, let it sit for several hours after completing cycle, and unplugged appliance for several hours while at work. Still, the lid lock light stays on.
I cannot give the washing machine model or serial number because they are under the lid, and the lid will not open.
Thank you!
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 hours by:
3/8/2016
Appliance Technician: Chas, Home Appliance Technician replied 2 years ago
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Would you know the model number of the washing machine?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
It is under the lid which I cannot get to because it is locked.
Appliance Technician: Chas, Home Appliance Technician replied 2 years ago

Yes it is, just thought you might have it written down somewhere. can you post a picture of the control panel, that can help, we may be able to fool the machine to unlock the door.

Ask Your Own Appliance Question
Appliance Technician: Chas, Home Appliance Technician replied 2 years ago

Do you still need help?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I bought a whirlpool washer model number WTW4915E and i am
hello, i bought a whirlpool washer model number WTW4915E and i am attempting to use it for the first time. It has passed the sensing fill feature but as stopped at washer. the light just stays on and … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
OMG!!! HELP!!! I interrupted washer just after filing (lock
OMG!!! HELP!!! I interrupted washer just after filing (lock light was on) just to throw something else in. NOW green lite and red light blinking (lid not locked) if I press start it starts to fill aga… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Whirlpool washer model WTW5310VQ0 Serial CY1320117.
I have a Whirlpool washer model WTW5310VQ0 Serial CY1320117. It works perfectly EXCEPT after the pump finishes draining the water, instead to going into spin cycle, there is the normal pause, followed… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have a whirlpool washer w10468410. the lid is locked with
I have a whirlpool washer w10468410. the lid is locked with clothes inside. The locked light is flashing. How do I fix this? I've left the machine unplugged fir days to hopefully reset it. I plugged i… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Wash machine will drain and spin and advance thru the
wash machine will drain and spin and advance thru the cycles, until it gets to the wash cycle, then it stops and starts beeping, it does seem to vibrate more so than usual. I can put it on the rinse a… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a top loading HE Whirlpool washer that is on the
Hello- I have a top loading HE Whirlpool washer that is on the fritz. It is model # ***** serial # ***** Was washing fine but left the clothes wet and with some water left in the basket. We did not ha… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I rented a Whirlpool washer that istopped working at the spin
I rented a Whirlpool washer that istopped working at the spin cycle and will not unlock. The spin and lid lick indicator lights keep flashing. I unplugged for a while and plugged in again and does the… read more
Jon
Jon
Owner/President
Associate Degree
1,536 satisfied customers
My Whirlpool washer is not washing. What is wrong?
I believe I have a Whirlpool WTW4800XQ washer. Can't find a model number. It will go into lid lock then wash mode. Then stop. Clothes will be very wet and the light is still on Wash, but the lid is un… read more
AppTech8579
AppTech8579
1,774 satisfied customers
I finished washing some laundry and while it had 1 minute to
I finished washing some laundry and while it had 1 minute to go, I shut it off. The lock light went on and I have pushed the start/pause button like instructed but it won't unlock. What am I doing wro… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Maytag Centennial commercial technology HE . First problem
Maytag Centennial commercial technology HE . First problem was that it would wash a load but not spin it out. I would have to set the dial on drain and spin to get the excess water out of the clothes … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool Washer Model #WTW58ESVW0. I wanted to clean
I have a Whirlpool Washer Model #WTW58ESVW0. I wanted to clean the iron water stains from the tub so I filled the tub using the hot water setting and heavy duty wash setting and added "Iron Out" and "… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytag top loading washing machine model mvwx600xw0.
I have a maytag top loading washing machine model mvwx600xw0. The drain and spin cycle will not work. Once I start the machine it goes through the cycles and stops at the drain and spin. I have tried … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Kenmore 110.28002011 washing machine will not spin at the
My Kenmore 110.28002011 washing machine will not spin at the end of the washing. My clothes are still dripping wet. Can youhelp?… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have one of the Maytag top load High Efficiency washers MVWX600X.
I have one of the Maytag top load High Efficiency washers MVWX600X. The washer is only 1 1/2 years old. It will complete the wash cycle and first rinse and spin but will not complete the final spin cy… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a Maytag Neptune TL, Model # FAV6800AWW, serial # 11697233EN.
I have a Maytag Neptune TL, Model # XXXXX serial # XXXXX It starts up just fine but won't go past the wash cycle. All the buttons on the control panel appear to work fine. The top load door is also st… read more
S.E.Thomas
S.E.Thomas
owner of s.e.thomas appliance
Vocational, Technical or Trade Scho
787 satisfied customers
My 1999 Maytage stackable washer/dryer unit is unhappy. The
My 1999 Maytage stackable washer/dryer unit is unhappy. The washer does not want to spin and eliminate the wash water. The washer will try to kind of spin then sits there thinking.....pretty soon (abo… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
GE WCVH6600 - Wont start a cycle. Last cycle finished OK
GE WCVH6600 - Won't start a cycle. Last cycle finished OK (I think), new load won't start to fill. Door lock light comes on (but door isn't locked as I've now found), timer runs but I never hear water… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
I have a Frigidaire stacked W/D that is hanging during the
I have a Frigidaire stacked W/D that is hanging during the wash cycle. Whenever it completes the wash part of the cycle the unit drains in preparation for the rinse cycle. Once it appears to be almost… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x