Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU a very experienced tech on here and I try to get to as many customers as I can. I just picked up your question now.
Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money.
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Does anything power up on the unit at all or indicate there is power to the unit?
A phone call costs more to do, or we can proceed here just let me know.
OK are you certain the power is connected to the unit correctly and have you tested your voltage to the unit just to be certain with a volt meter?
Ok do you have a pan on the burner?
and it is an induction pan correct?
Sorry for the delay I had a server issue, No it has to be something with cast iron in it or the burner will not recognize it and will not work...I am back so just post back here sorry again
The only way I receive any credit at all for my time is by you selecting a STAR using the 5 STAR RATING SYSTEM on your page before you leave for me so please make sure you are rating me not another tech. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks GURU
It could be or have you checked the thermister for the oven maybe that is out of range possibly?
No problem if you have a cast iron pan or try that on them just to be sure, other than that yes maybe it is a defective unit.
Yes I would say the unit is defective, I would return it verse having it repaired since it is brand new. Now you can try this make sure the child lock is not on and do this procedure
Press and hold the ALL OFF pad for 3 seconds, then immediately press and hold the Timer Select pad for 3 seconds to enter Custom Settings. Those two pads must be pressed within 30 seconds. Any other pad will cancel the mode.
2. “C - -” appears on the display. To navigate through the Custom Settings, use the up "^" or down "v" pads. If up "^" is selected, the display cycle starts at “C01”. When you see C01 or get it to C01 continue to step 3
3. To activate a new Custom Setting, the user will touch and hold the Timer Select pad for 3 seconds the red light should go on and ding.
4. Press and Hold the ALL OFF pad button down for 3 seconds to save and exit
Then try it
The only way I receive any credit at all for my time is by you selecting a STAR USING THE 5 STAR or VOTING RATING SYSTEM AT THE TOP OF YOUR PAGE before you leave for me so please make sure you are rating me not another tech. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks GURU