Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a front load LG Clothes Washer, the other night the…

Customer Question
I have a front load...
I have a front load LG Clothes Washer, the other night the washer completed its last cycle and spin, it was knocking during the spin but appeared to be working fine, and was trying to re-balance the load. It finished and when I entered the laundry room there was a level of smoke in the room. The load had been spun and I put it in the dryer, the seal appeared to be melted and chewed up and sine if the melted part of the seal was son the edge of the tub. My concern, I took the top and the back off the machine, the shocks appear to be working fine, the hanging springs appear to be fine too and neither appear to be broken. The tub when you manually spin it appears to be warped... i.e. no longer round, can this be a possibility and if so, should I try to fix it or just junk it and get a new one?
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
3/6/2016
Appliance Technician: Sean F., Customer Service replied 2 years ago
Sean F.
Sean F., Customer Service
Category: Appliance
Satisfied Customers: 202
Experience: Appliance Tech at Appliance Repair
Verified

Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my eyes & ears! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem. But be advised there are some issues that require special tools to analyze or repair the problem. Thank you for excepting me for you appliance issue. I'll be right with you and please don't forget to rate my service at completion.

What I like you to do is to open the and grab the inner tub and lift it up and down and will probably will find that it is loose.

Let me know what you find.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
It appears to be moving as all one piece, the inner and outer tub, and does not appear to be loose.
Customer reply replied 2 years ago
I reached into the machine itself and tried to move the tub.
Appliance Technician: Sean F., Customer Service replied 2 years ago

Sorry just noticed you were working with Tyler Z back on 2-29. You can go back to him and pick back up with Tyler even if you already rated his service. And you won't be charge again.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,752
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

I am a different tech do you still need help?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Sean, I want to continue with you, please send me your thoughts on this....
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Sean has opted out and has left...did you want me to post this to him

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I still need an answer...
Customer reply replied 2 years ago
if I wanted to spend this kind of money I'd of hired a guy to come into my home... please either send to Sean or get me an answer either way, thank you.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,055
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The tub support has likely broken on the back of the wash tub. Was it noisy at all prior to this issue? The tub support is shown as number K115 in the diagram at the link below. It is one piece that the entire wash tub is mounted on. If this machine is more than 8 years old, I would probably lean towards replacing it (the machine).

CLICK HERE

Ask Your Own Appliance Question
Customer reply replied 2 years ago
The machine was making a knocking noise, but it appeared to be the loan out of balance and not the tub loose as this situation corrected itself during the spin cycle prior to the end of the cycle. It also now appears that the inner tub K110 rotates in the outer tub K104/105, but the inner tub is now rotating at an angle. Could it be the baring? The machine is currently 10 yeas old and has given us great service, your thoughts?
Customer reply replied 2 years ago
That's load, not loan
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

The tub support is likely what is causing the leaning, which will damage the bearing (if it has not already). The tub support is like a tripod, the tub is mounted on it and they crack and allow the tub to sag. Is it scraping the outer tub when it rotates?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
it's scraping the outer tub when it roatates
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Yeah, the tub support is broken. At 10 years old, I would not recommend putting that in, it will also need the bearing and probably an outer tub. It is a 4 hour job and to have it professionally done, they will charge you several hundred dollars. However, if you decide to tackle it yourself, I can send you the service manual, if you'd like!

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Thank you for the information, that's what I was afraid of. You've been great and very helpful!
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Thank you very much.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,055
26,055 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,055 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Whirpool washer that is 5 years. When it starts
I have a Whirpool washer that is 5 years. When it starts spinning it makes a loud noise . It sounds like a loose part inside. We had a technical and he said it might be shocks absorbers? I find it odd… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
My LG Tromm washer WM2177HW drum is not on track. It appears
my LG Tromm washer WM2177HW drum is not on track. It appears to be off balance. It was running with clunking noise and then started to smoke. It smells like burning rubber. the drum is a bit off. How … read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have a 7 year old Samsung front load washer. Never had any
I have a 7 year old Samsung front load washer. Never had any issues until yesterday. During the spin cycle, smoke was coming out of the drum and the machine housing. Caused my smoke alarm to go off, s… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Kenmore Elite Quite Pak 4 model 45976. There is distinct
I have a Kenmore Elite Quite Pak 4 model 45976. There is distinct knocking sound as the washer spins up and again as it slows down. The knocking should appears during low spin time. I replaced the sho… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I purchased a new Fridgedaire stacked washer/dryer (Model No.
I purchased a new Fridgedaire stacked washer/dryer (Model No. SFLG1011MWD) in six months ago. From the beginning at the end of the normal or sheets wash cycle the clothes were still soggy wet, like th… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a Samsung WF407ANW/XAA (Best Buy Special) built and
I have a Samsung WF407ANW/XAA (Best Buy Special) built and sold in 2009. About a week ago, after washing a large comforter, it began having the following problem: During the spin cycles: 1. It would s… read more
Rob
Rob
Vocational, Technical or Trade Scho
420 satisfied customers
I have an LG WM2101HW that is leaking water out of the back
I have an LG WM2101HW that is leaking water out of the back vent. The machine is 2 years old and this happens wiht or wihhtout soap. It just occured again...additionally the load seems unbalanced… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
We have a Maytag MAF 1300 AAW N-(NNN) NNN-NNNN0348 18200 1300
We have a Maytag MAF 1300 AAW N-(NNN) NNN-NNNN0348 18200 1300 ROPM ,2200w The machine no longer seems to be able to ballance the load and knocks when spinning. Does the unit use counter weights and sp… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,752 satisfied customers
Horrible knocking sound and out of control balance problems
Horrible knocking sound and out of control balance problems with a Frigidaire Tumble Action Laundry Center washer. Problem occurs no matter the size of the load and even empty. I found and replaced a … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a maytag MAH8700AWW front load washer that seems to
I have a maytag MAH8700AWW front load washer that seems to have a out of balance drum. The washer vibrated when spinning, but I thought the load just was not balanced well. The other day I was doing l… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
I have a LG wash machine WM2010CW. During the spin cycle the
I have a LG wash machine WM2010CW. During the spin cycle the machine began to make a loud banging sound. I found one of the drum support shocks had come apart. Everything else looked fine so I reassem… read more
servicegeek
servicegeek
service technician
High School or GED
720 satisfied customers
ok my front load washer had a worn seal on the door from the
ok my front load washer had a worn seal on the door from the drum rubbing on it .. If i run the washer with no clothes in it it shakes hard and rubs on the door seal all four legs are on the floor .. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
i have a whirlpool front load washer model #ghw9250mwo i
i have a whirlpool front load washer model #ghw9250mwo i just changed the seal around the door it was worn from drum rubbing on it ..the drum shakes hard during spin cycle (no load)and rubs against th… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
Front load washing machine, WSXH208A1WW, GE front load. Washer
Front load washing machine, WSXH208A1WW, GE front load. Washer makes a loud thumping noise (wife says it sounds like a machine gun) as it comes up to speed. Took covers/panels off, nothing appears loo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
LG WASHER, MODEL NO WM2455HW, SRIAL NO 807KWBY02245, purchased
LG WASHER, MODEL NO WM2455HW, SRIAL NO 807KWBY02245, purchased from Sears in Sept 2008. washere vibrates, excessive, to the point where in the spin cycle it will move across the floor. Sears tech came… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
my direct drive LG washer is spinning rough at high speed.
my direct drive LG washer is spinning rough at high speed. It is knocking and shacking the machine. It started after hearing a loud bang from inside the machine.… read more
master appliance tech
master appliance tech
Owner / Operator
High School or GED
1,787 satisfied customers
I have a maytag washing machine, toploader (approx. 10 years
I have a maytag washing machine, toploader (approx. 10 years old). My question is this. Is it unusual to have out of balance problems during the rinse and spin cycles? I have some new people loading t… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a whirlpool Duet front load washer that has developed
I have a whirlpool Duet front load washer that has developed a rattling and knocking sound. What could cause that?… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x