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My frigdaire dw is not draining. Model fphd2481kf1, It goes…

Customer Question
My frigdaire dw is...

My frigdaire dw is not draining. Model fphd2481kf1

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

It goes thru the cycle but leaves the whole bottom full of water and will not drain

Submitted: 2 years ago.Category: Appliance
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Answered in 18 minutes by:
3/5/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,155
Experience: 9+ years being an appliance technician with factory training.
Verified

Good afternoon. My name is ***** ***** I'll be helping you with your dishwasher today. First, I'm going to assume you didn't change your garbage disposal recently--so if you did please speak up. Other than that you'll need to pull the dishwasher out and disconnect the drain line from below the tub and blow through it to make sure it's clear. f the drain line is clear and the filters are clear, there is only one thing that can stop the water flow and that's the drain pump itself. The drain pump is mounted underneath of the unit on the right side. There is a black 4 inch long hose connected from the main sump connected to the drain pump. Then on the otherside of the drain pump is the drain hose. First, make sure you are getting 120V to the drain pump. If you are then you need to remove the drain pump and see if anything is jamming the pump itself. If you don't find anything jamming it then you need to replace the pump.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 2 years ago
I did not submit my payment but I see that I was charged
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Your card is charged to read my answer. I see you requested a phone call so I'll send you that option if you'd rather speak by phone.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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Experience: 9+ years being an appliance technician with factory training.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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