How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My whirlpool cabrio washing machine seems to have a problem

Customer Question

hi Pearl, my whirlpool cabrio washing machine seems to have a problem with the lid lock. When I try to run a wash program the lid lock light flashes, clicks and then the lid unlocks and the light goes off. the wash cycle cannot seem to run because some part of the mechanism is telling the washer that the lid is not locked.
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Appliance Technician should be aware of?
Customer: thanks - this problem has been happening on and off for some time, sometimes it seems to right itself after we've turned the wash cycle dial a few times but now it's not working at all.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  John replied 1 year ago.

Will you please send me the model number, so I can look for the necessary technical information for you? Thank you.

Expert:  John replied 1 year ago.

Do you need any more help, before your request times out?

Customer: replied 1 year ago.
Hi John,Sorry for the delayed response to your message - I've been unwell lately so haven't checked my personal emails regularly.The model number is: 6AWTW5550XW1I have noticed that when we turn the wash cycle dial, the indicator lights will come on for each different wash cycle but only one of them beeps when the light goes on! The one that beeps is the only cycle that we can currently use - all of the others just do as described to Pearl; the lid lock light goes on, then it flashes and goes off then the 'sensing' light and the 'start/pause' light flash and the washer doesn't run. Only the cycle where the light comes on and the beep sounds will work.Thanks for your help.Best,Suzanne
Expert:  John replied 1 year ago.

OK. Thank you. From your description of the symptoms you see, I've concluded that the control board is faulty, and it needs to be replaced. Its part number is(###) ###-#### ***** its price is $155.35. You can purchase it at

I hope you continue toward feeling better. Thank you for choosing JustAnswer.

Customer: replied 1 year ago.
Thanks for your time John.Best,Suzanne
Expert:  John replied 1 year ago.

You're welcome.