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I have a monogram range model ZDP48N6rd2. I ran self

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I have a monogram range...
I have a monogram range model ZDP48N6rd2. I ran self cleaning and the door is now stuck in the locked position. How can I force unlock the door
Submitted: 1 year ago.Category: Appliance
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Answered in 3 minutes by:
3/2/2016
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago
Dave
Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 297
Experience: 34 years experience as a repair technician
Verified

Often times you can start the clean cycle again, then cancel it after a minute or so to cycle the door latch. Also try turning off the circuit breaker for a few minutes.

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Customer reply replied 1 year ago
i did both of these things twice and it is still locked
Customer reply replied 1 year ago
Hello?
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

If you get a 90 degree piece of metal, you can push the latch open. It opens to the left. Do you hear the motor running when you turn on/off the clean cycle? The part number is *****

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Customer reply replied 1 year ago
no I do not hear the motor running...I actually only here an electric clicking that makes me think the self cleaning feature is not working. So where is the latch located? how do I find it?
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

It's in the front center of the main oven door. If you look at the picture of the part number I sent you, you can see the latch piece that locks the door. It may be accessible from the top if you remove the burner pans.

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Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

Have you tried pushing on the door while you turn the clean cycle on and off? That could release tension on the lock motor.

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Customer reply replied 1 year ago
it is not accessible by removing the burner pans. I can not insert the 90 degree piece of metal at the center because the space is extremely narrow. And if I try sliding it in from the side I risk ripping the oven seal. Any other suggestions?
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

Have you tried my last suggestion?

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Customer reply replied 1 year ago
that didn't work either. the self cleaning feature now only turns off when I turn off the power to the range
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

The front panel will need to be removed to gain access to the lock motor then. The breaker and gas line should be turned off to access the lock mechanism. There is a screw that may not be accessible when the oven door is closed. If the gears in the motor are stripped, the latch piece should be easy to move though. It is above the gasket though, so being careful, the gasket shouldn't get damaged.

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Customer reply replied 1 year ago
how do I remove the front panel? Are special tools required?
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

In my previous response I mentioned that you may not be able to get to the screws above the door. Just a Phillips screwdriver is used though.

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Customer reply replied 1 year ago
i think i am going to have to call a technician to come out. But thanks for trying
Appliance Technician: Dave, Home Appliance Technician replied 1 year ago

You're welcome.

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Dave, Home Appliance Technician
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