Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am attempting to change the support assembly on a GE

Customer Question
Hello, I am attempting to...
Hello, I am attempting to change the support assembly on a GE stackable GTUP270EM5WW washer/dryer combo. I have done this before on a regular top load GE washer so I have some experience.
My issue is I have the washer unit completely dismantled and cannot remove the inner tub from the outer tub. I have spent several hours watching videos and reading other peoples requests for help with similar issues but the problem seems to be my washer is different from all of the GE washers on the internet (dramatic I know). I have removed the spanner nut and the inner tub does not just simply pull out of the outer tub (like every single video demonstrates). Where my washer seems to be different from the other tubs is there is a big grey circular piece at the bottom of the inner tub (not different from the other GE washers) but there is a gear attached to this big grey piece (this is different from the other GE inner tubs). This gear seems to either screw off (which I can't get it to budge) of the top portion of the support assembly drive shaft or the inner tub should just pull off. Because the gear fits so snuggly against the top end of the drive train I can't help but to assume the gear screws off.
Can someone please confirm if this "gear" piece screws off?
If so, what's the best technique for getting this piece off so I can take the inner tub out to remove the transmission/support assembly?
Is there a special tool that needs to be used to remove the gear piece from the drive train?
If this piece does not unscrew, how can I remove the inner tub to get the support assembly out? Please keep in mind how the grey piece at the bottom with the gear attached to it fits so snuggly over the drive train.
Also, I noticed the motor and drive train parts breakdown does not account for this grey piece I'm referring to so I can only assume this piece is potentially attached to the inner tub so when you get a new inner tub that piece is already attached.
I'm happy to send pictures...not sure if you can attach a pic to the post.
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 8 minutes by:
2/28/2016
Appliance Technician: AppTech8579, Home Appliance Technician replied 2 years ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified

Squirt some WD40 around the drive block. Push down on the basket and try to rock it. Once you feel it start to loosen up, you should be pull it straight up.

Using the Star Rating Chart at the top of your page and rating me at least a 3 star is how I receive credit for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Thank you for using Just Answer.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hi Jamie,Thanks for your response! Your suggestion was my step one and I have already tried that. I could not get the inner tub to move and because this unit is a stackable unit I could not pull the inner tub out from the top as the dryer sits on top of the unit. I have attempted too:- pry the unit out from the bottom with a crow bar
- put my feet at the top of the tub while pulling it out with my hands while the tub laid on its side
- I have attempted to take a hammer to the top of the drive train to knock it out but no luck yet
- I have hit the top of the drive train with a hammer and had a neighbor pull on the bottom of the support assembly with no luck.Attached are some pictures so you can see what I'm working with. My concern is because the motor and everything else has been disconnected and the tub is out of the unit that somehow the drive train is engaged for lack of a better way to put it and I cannot pull the support assembly out. The only other ideas I have are:- set the bucketon something and take a 2x4 and set it on the top of the drive train and hammer it out
- if that doesn't work, then take a blow torch and heat the metal to a point where maybe the metal will contrast enough to loosen the drive train and knock it out with a hammer.But before resorting to these two measures I was hoping a seasoned professional such as yourself might have some alternative suggestions.Kind regards,Brian
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,032
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

There is nothing else to try other than brut force and heat. The basket is stuck on the transmission shaft, there is nothing else holding it. The basket is shown at the link below, it shows it just as what you have it broken down to in your pictures.

CLICK HERE

You have done everything you need to do that would allow the tub to come out. It is just corroded in place. I have attached a few pages from the service manual, just to show you, too.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,032
26,032 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

26,032 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Have Elite 796 29272000. Rubs during load balancing. Sound
Have Elite 796 29272000. Rubs during load balancing. Sound like inter tub rubing outter tub??? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Maytag front load washer model# MAH5500BWW makes banging
Maytag front load washer model# ***** makes banging noise, does not finish cycle Please watch this short video, banging starts second 45: https://www.youtube.com/watch?v=Hs2rUgWfhWs… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hey Tyler, there is a guy with a GE Washer, only a year or
Hey Tyler, there is a guy with a GE Washer, only a year or two old and we fixed one leak in the shower inlet hose. Now he has a squeal when it spins and there is definitely dripping down the shaft und… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Samsung WF338AAW/XAA front-load washer. It is now
I have a Samsung WF338AAW/XAA front-load washer. It is now rubbing on the grey boot as it turns. The last time I used it (when I first noticed the problem), the clothes did not spin out completely. We… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a maytag bravos quiet series 300 washer that is making
I have a maytag bravos quiet series 300 washer that is making a flapping sound when spinning dry. I opened the back and I can see a black shadow of something going around the tub. Should there be anyt… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Kenmore model #110-42822-201 he3 clothes washer stainless
Kenmore model #110-42822-201 he3 clothes washer stainless steel wash drum is off balance and does not spin true ( it seems to be missing or has jumped a cog on the shaft at the back ) it has already w… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My washer Kenmore Elite Oasis HE, stopped and flashed an F
My washer Kenmore Elite Oasis HE, stopped and flashed an F in the time remaining window...what do I do?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
FISHER PAKEL WASHER MOD. WA37T26G SER. AEU781063, FAULT CODE
FISHER PAKEL WASHER MOD. WA37T26G SER. AEU781063, FAULT CODE 40, WATER LEVEL TUBE IS CLEAR WHAT ELSE COULD CAUSE THIS.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have my Maytag washer MAH3000AWW somewhat disassembled but
I have my Maytag washer MAH3000AWW somewhat disassembled but am confronted with removing the outer tub cover because the clips along the horizontal sides are most difficult to access since the front s… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a 3 year old Kenmore 400 washing machine. A loud banging occurs in the rinse and sp
I have a 3 year old Kenmore 400 washing machine. A loud banging occurs in the rinse and spin cycles (even when the machine doesn't have clothes in it). The machine is level. All 4 springs are attached… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a frigidaire fron loadwasher. It seens something has
I have a frigidaire fron loadwasher. It seens something has "let loose" connecting the inner drum to the housing. Lots of noise on the spin cycle - almost like a broken bearing. Tried looking for part… read more
Mr Repair
Mr Repair
Vocational, Technical or Trade Scho
40 satisfied customers
I have a Kenmore washing machine model: XXXXXXXXXXX that is
I have a Kenmore washing machine model: XXXXXXXXXXX that is making a loud nocking noise at the begining of every spin cycle. I can lift the shinny drum on the inside and it seems to be loose. Thats th… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hi. My name is Eddie. I have 5 yrs old GE front loader washer
Hi. My name is Eddie. I have 5 yrs old GE front loader washer model#WBVH6240HIWW. My problem in finding the parts for this machine. The machine is off balance due to the tub support/spider just fell a… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hello, Ive got a Speed Queen belt drive washer. The main
Hello, I've got a Speed Queen belt drive washer. The main (upper) bearing went out in it, right below the tub itself. I've can't figure out how to drop the transmission from the outer tub in order to … read more
Peter
Peter
Service Manager
High School or GED
559 satisfied customers
my whirpool washer, about 15 years old is unbalanced - a spring
my whirpool washer, about 15 years old is unbalanced - a spring was off, put back on but still shudders like heck when stops spinning. the drum is an inch below the top portion of the washer… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Kenmore Elite He3t front end load washer and it
I have a Kenmore Elite He3t front end load washer and it has a loud knock when it begins the spin cycle and then it go's away. I have taken the back off and I see nothing go on. Can you help?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a washer GE WSXH208HWW and at the end of the cycle when
I have a washer GE WSXH208HWW and at the end of the cycle when spinning i have to stop it because it start banging. We openit and inside everything looks like new , is two years old. Could it the be t… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have the same issue as this guy. I replaced the shocks and
I have the same issue as this guy. I replaced the shocks and springs and it made no difference. I am hearing a loud banging sound from inside the drum at only high speed spinning. I think it may be th… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,164 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x