Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a GE refrigerator model #GDS18LBR/GDS18SBR. A while…

Customer Question
I have a GE refrigerator...
I have a GE refrigerator model #GDS18LBR/GDS18SBR. A while back the refrigerator section stopped cooling while the freezer section continues to work fine. I've had the produce drawers removed because with them in the produce would freeze and the fan located at the back of the unit on top of the freezer (the freezer is on the bottom of the unit) would freezing up due to the drain tube becoming frozen or clogged. I've unclogged the drain tube and the fan runs fine until I replace even one produce drawer and then the fan freezes up again.
It appears to me that there should be cold air coming out of the vent at the top of the refrigerator and there is not. Could it me a bad temperature control? I have a do-it-yourself book that explains how to test and replace the temperature control. I am interested in your thoughts.
Thanks,
Brian
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
2/28/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,625
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

You likely have an iced up or blocked have you tired to totally defrost the unit then see if it works fine again? Often a return vent will get blocked causing that issue. I would totally defrost the unit for 6hours and then try it leave the doors open and get it all melted.

I would like you to know that I am a tech that works for the site, the payment you made to the site is not fully credited to me, further the only way I actually receive any payment for my time by the site is by you selecting a STAR using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Your answer is a little vague. First of all you say I likely "have an iced up or blocked . . ." Iced up or blocked what? The vent at the top, back of the refrigerator that I mentioned? Second, by trying to "totally defrost the unit," since is there is no frost anywhere visible does this mean simply emptying and unplugging the unit for six hours? Clarification on these questions would be appreciated. Thanks, Brian
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Ok you may have a vent blockage, the evaporator on your unit is under the base of the refrigerator cavity. That one often gets iced up in spots inside the evaporator chamber and can cause an airflow issue. If the fan is working correctly and blowing I would at minimum take out the bottom plate in the refrigerator to expose the evaporator and fan to check it out. That unit just uses mechanical slide dampers and a regular mechanical thermostat so if you are having a freezing issue you either have a bad thermostat or airflow issue. CLICK HERE TO SEE BREAKDOWN

I would like you to know that I am a tech that works for the site, the payment you made to the site is not fully credited to me, further the only way I actually receive any payment for my time by the site is by you selecting a STAR using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I stated in my original question that the (evaporator) fan runs fine until I replace even one produce drawer and then it freezes up again. You said “If the fan is working correctly and blowing I would at minimum take out the bottom plate in the refrigerator to expose the evaporator and fan to check it out.” That direction seems backwards. That is, it would seem to make more sense to take out the bottom plate to expose the evaporator fan and then check it out. I have done that. As stated, the fan runs fine until I replace a produce drawer.You further state that “That unit just uses mechanical slide dampers and a regular mechanical thermostat so if you are having a freezing issue you either have a bad thermostat or airflow issue.” What do you mean by “that unit”? The evaporator fan? And what are “slide dampers”? And where is the thermostat for “that unit” located?Thanks!
Appliance Technician: bonzaco,
 replied 2 years ago
bonzaco
Category: Appliance
Satisfied Customers: 1,517
Experience: Owner at Dales Electronic
Verified

Leave this with me until tomorrow and I will try and get an illustrated diagram and sent it to you so that we are both singing off the same songsheet. Perhaps an overview of the system would help at this time. The system switches on and starts to cool, with the fans running and cold are being ducted up into the fridge as required. Periodically say every 6 to 8 hours of compressor run time the automatic defrost is switched on by a defrost timer. This switches a heater on which defrosts any ice on the evaporator and it runs down the drain hole. Fitted to the heater is what is called a defrost termination thermostat which senses the temperature and when it reaches say 35f will switch the cooling back on. So with your information to hand, Fan freezes up and doesn't run, drain hole freezes up and water can't escape, ducts freeze up. You manually defrost the unit and all goes back to normal until it freezes up again. Initial thoughts - there is a problem with one of the following, defrost timer (not working) heater (s) not functioning or the control of the heaters is faulty.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I have not heard back from you since you said "Leave this with me until tomorrow and I will try and get an illustrated diagram and sent it to you so that we are both singing off the same songsheet." Since then I did unplug the unit, emptied just the refrigerator and left the door open for over 12 hours. I did NOT empty or leave open the freezer. This did not appear to fix the problem. Would you recommend emptying and leaving open the freezer as well?
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bonzaco Your Own Question
bonzaco
bonzaco
bonzaco
Category: Appliance
Satisfied Customers: 1,517
1,517 Satisfied Customers
Experience: Owner at Dales Electronic

bonzaco is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
i have a maytag french door refrigerator. the control panel
i have a maytag french door refrigerator. the control panel locked after an extended attempt to get water. (no manual on/off switch on panel) followed the sequence to reboot pe then verify the code th… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
How do I reset my whirlpool gold refrigerator after the
How do I reset my whirlpool gold refrigerator after the power goes off … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
How do I reset the computer on my maytag fridge. Maytag
Just unplugged it to clean behind it and need the sequence to get it started again… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Both the refrigerator and the freezer are not as cold as
Both the refrigerator and the freezer are not as cold as they should be. The freezer is not freezing. … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Model FFU14F5HWN freezer. setting is on 2 it is freezer
Model FFU14F5HWN freezer. setting is on 2 it is freezer everything solid therometer reads -9 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Amana bottom freezer refrigerator. Freezer is working fine.
Amana bottom freezer refrigerator. Freezer is working fine. Refrigerator compartment was barely keeping cold for a few days. I played around with Temp. settings and cleaned coil. Suddenly, a couple da… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Kenmore elite top mount freezer. The freezer and
I have a Kenmore elite top mount freezer. The freezer and fridge seem to be working fine just doesn't get as cold as it should. According to fridge thermometer freezer is about -10C. (should be -15-20… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a GE refrigerator / freezer and the freezer drawer is
Hi I have a GE refrigerator / freezer and the freezer drawer is stuck and will not open. Is there a locking mechanism on the unit? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
The freezer is frozen up. Wrt511szdw whirlpool top freezer
we are having issues with the top freezer of this new refrigerator and need to know what we should do to control the temperature. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a mcbm902s refrigerator/freezer unit and the freezer
i have a mcbm902s refrigerator/freezer unit and the freezer is cold but the refrigerator is warm. The cold air is not getting to the refrigerator and the coils in the freezer are iced over … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Freezer is leaking water and freezes on bottom of freezer.
freezer is leaking water and freezes on bottom of freezer … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Refrigerator and freezer not cooling items in freezer and
Refrigerator and freezer not cooling items in freezer and ice melting … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Problem with my KitchenAid refrigerator model# KFIS25XVMS1
Problem with my KitchenAid refrigerator model# ***** serial# ***** Our power went out for about and hour and when it came back on the door computer that dispenses ice cubes and water was not working. … read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,773 satisfied customers
my fridge/freezer stuck in defrost mode. what do I do?
my fridge/freezer stuck in defrost mode. what do I do?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
My magic chef refrigerator stopped working. It is plugged
My magic chef refrigerator stopped working. It is plugged in and I made sure the outlet works. I have had the refrigerator about 4 years. Any suggestions on how to fix it? There was also appears to be… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
Frigidaire side-by-side refrigerator/freezer not freezing.
My Frigidaire side-by-side refrigerator/freezer is not working properly. Freezer is cool on bottom, as is fridge, but neither is effective. Tech put in new 3-n-1 relay yesterday and 24 hours later the… read more
Tim Alan
Tim Alan
Appliance Technician
Associate Degree
1,240 satisfied customers
fridge problem... maytag with frenchdoor... it turns off. when
fridge problem... maytag with frenchdoor... it turns off. when it started recently, we would turn it back on and it would work for a few days. today, again the number screen just showed the "dash"es. … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
JennAir Refrigerator Control Panel buttons do not work at all
JennAir Refrigerator Control Panel buttons do not work at all to set the temps on the fridge.… read more
MASTERTECH
MASTERTECH
Owner
Vocational, Technical or Trade Scho
6,817 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x