Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My kenmore elite dryer gives a CE light after running about…

Customer Question
My kenmore elite dryer...

My kenmore elite dryer gives a CE light after running for only about 30 seconds.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

I have read lots of people with this concern and there does appear to be a fix. Whatever controls the CE function seams to have broken is there a way to over ride that control?

Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 2 years ago
The exhaust vent is clear, rather no longer even attached. The dryer was working fine for more then a week with out being attached to the exhaust vent. I moved the dryer forward and installed the dryer to the house exhaust vent and it ran only one load before giving the CE code. I found the exhaust tubing under the house was obstructed(crushed), I installed a new vent tube and tried the dryer again. Still will not work, I removed the dryer from the vent and it still will not work. Clearly the exhaust is not clogged, it's not attached. It seems as though either moving the dryer jarred something loose inside or it needs some kind of reset. I have tried to reset by killing the power with no success. Please help me fix this hunk of metal.
Answered in 18 minutes by:
2/26/2016
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 87,069
Experience: 9+ years being an appliance technician with factory training.
Verified

It sounds like you have definitely determined the vent through your house is not a problem which is great because that's the first thing to check. But that crushed vent could have caused back up inside the dryer. You'll need to take the dryer apart and make sure the vents inside the dryer are not blocked especially the area under the lint filter. If that all checks good, then you either have a bad control board or you have a bad thermistor sensor which is what checks the temperature of the dryer and gives a signal to the board to tell you if there is a clogged vent. If you have a multimeter you can remove the thermistor and test resistance and it should be about 10,000 ohms at room temperature if it's good. If not, then replace it. If it checks good, then replace your main control board. To look up any parts, you'll need the full model number which is located on a sticker just inside the door way.

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Tyler,
I tested the thermistor and it came back just under 5k ohms, so I got excited and ordered another one. However I tested the new one before installing it and it reads just under 5 k ohms also. I think the resistance on this thermistor is suppose to be at 5k. The part itself says 5k on it, that can't be a coincidence right? Very confused now what should I do? Just to be sure I did install the new thermistor and as I suspected no success.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Yeah, it sounds like your thermistor is working correctly. Possibly you have a newer model with a different thermistor. Either way, if the vent isn't clogged and the thermistor checks good, your control board is just bad and unfortunately the control board would need to be replaced. The only other option would be the wires between the board and thermistor if you wanted to trace them back between the board and thermistor to make sure they aren't damaged.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I will try the control board next and get back to you. Thanks
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

ok good luck again.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Tyler,Bad news. I installed the new control board and the same issue. There is another part that looks like a control board of some type that is inside the housing above the drum. Do you know what this part is? and should I try replacing it also?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

I'm not sure what else could cause this problem so I'm going to opt out and if someone else has an idea they will reply.

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,390
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am APPLIANCE-HVAC GURU one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money. The only way to credit me(APPLIANCE-HVAC GURU) is to make sure you are rating my post not another techs when finished...Thank You!

Can you get me the complete model number off the unit?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
417.81100000
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Ok do this

Press and hold the “cancel” and “start pause” buttons simultaneously for 6 seconds to show the last error code recorded. The error code will appear in the display as an E followed by two numbers. NOTE: E00 means no failure code experienced. Let me know what code comes up/

Ask Your Own Appliance Question
Customer reply replied 2 years ago
My dryer has two buttons and a knob, start/pause and power I held both and nothing happened.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

The CE code is a communication code between the user interface and control board. Normally when you get this code there is an issue with the control board on the unit. The interface boards do go bad as well but the board is more common, basically they are not communicating as there is a primary hardware failure on one of them. There is no 100% test to do, to determine which one so I would order the parts from Repairclinic.com as you have a 1 year full return policy if any issues on any part installed or not. The main control is part #809160310 and the interface is part #137237100, if you have noticed an issue with the knob or buttons not working all the time then I would lean towards a bad interface.

The only way I receive any credit at all for my time is by you selecting a STAR using the 5 STAR RATING SYSTEM on your page before you leave for me so please make sure you are rating me not another tech. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks GURU

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

I see this question is still open on my list, if you did not need anything else all I ask is please use the STAR rating system at the top of your page to rate my service so I can close this out... Thanks

Ask Your Own Appliance Question
Was this answer helpful?
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,390
18,390 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

87,069 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My GE Profile Refrigerator is not making ice regularly
My GE Profile Refrigerator is not making ice regularly anymore. Very limited amounts. Is there anything I can do to fix this? … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,069 satisfied customers
The top sprayer came off the dishwasher. looks like the part
The top sprayer came off the dishwasher. looks like the part number is(###) ###-#### CAV 2 >PP+23CC<. The enter part that holds this piece in the top of the dishwasher melted/warted. How can thi… read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a Kenmore Quietguard dishwasher model 587.16152401.
I have a Kenmore Quietguard dishwasher model 587.16152401. The top rack of dishes is not getting washed. After some inquiry, the upper spinner arm is not clogged, which makes me believe that the top a… read more
Ray
Ray
Appliance Repair Technician
High School or GED
320 satisfied customers
Washing machine will not work. The door locks then sensing
Washing machine will not work. The door locks then sensing light comes on for a minute then door unlocks … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,930 satisfied customers
I have a Jenn. I have a Jenn Air model 89891. While
I have a Jenn Air model 89891. While replacing a control knob some wires get disconnected and I need help putting them in a correct place … read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
106 satisfied customers
The dishwasher seems to go through all the cycles but the
The dishwasher seems to go through all the cycles but the glass dishes and pans are terribly cloudy … read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
21 satisfied customers
I am trying to connect an AEG oven • Pyro Oven Model
I am trying to connect an AEG oven • Pyro Oven Model BPK842720M Serial 80459797 There are no labels onthe connection block. I need to know which is the live and which is the neutral terminal.… read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a Samsung fridge that has been plugged in for a
I have a Samsung fridge that has been plugged in for a couple days. Its not getting cold. The compressor is cold and not running but the fan next to it is running. What is wrong and how do I fix it? M… read more
Tyler Z.
Tyler Z.
Appliance Doc
87,069 satisfied customers
I have a Maytag MAV7757AWW top load washer that will agitate
I have a Maytag MAV7757AWW top load washer that will agitate but it will not spin or drain. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,930 satisfied customers
I have a noisy fan on my Whirlpool wrf560SEYM00 -it is in
i have a noisy fan on my Whirlpool wrf560SEYM00 -it is in the freezer i just cleaned the other fan for the compressor and that was not it I see lots of frost around the intake for the fan in the back … read more
Tyler Z.
Tyler Z.
Appliance Doc
87,069 satisfied customers
What maintenance needs to be done on a GE microwave. The
what maintenance needs to be done on a GE microwave … read more
Rusty S
Rusty S
Technician
200 satisfied customers
I need an oven gasket for my older self cleaning oven. I
I need an oven gasket for my older self cleaning oven. I believe the model #JRPO3G … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have partial light frosting of my evaporator coils. The
I have partial light frosting of my evaporator coils. The temperature inside my standalone electrolux freezer does not drop below 38 degrees. … read more
Daniel
Daniel
senior service enginner
High School or GED
2,448 satisfied customers
Changing range from gas to Propane. Big yellow flames come
Changing range from gas to Propane. Big yellow flames come off the oven burner. I think air shuttle is open all the way. How do I get blue flames. … read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
21 satisfied customers
I have a ge advantium 120 microwave/convection oven. The
I have a ge advantium 120 microwave/convection oven. The dial that we normally turn to set length of time, what we would like to do etc doesn't do anything. When we push the help button it says to tur… read more
Dan Morehouse
Dan Morehouse
Owner Morehouse Appliances LLC
Bachelor\u0027s Degree
21 satisfied customers
MVWB835DW maytag washing machine no power, took top off
MVWB835DW maytag washing machine no power, took top off washer a green light is on in i believe the electrical board … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,930 satisfied customers
Have a ll. Have a LG 8.5 turbo drum Wf. Have a LG turbo drum
Have a LG turbo drum 8.5kg WF-T857 washing machine keeps displaying dE fault lid is closed … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,930 satisfied customers
I replaced the control panel graphic and plate on my range.
I replaced the control panel graphic and plate on my range. Now there's a fan running continuously. I can't find a switch. Can you help? Model JSP39wk4ww … read more
lm0494
lm0494
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x