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Trevor take the batteries into your local Battery Plus and have them rebuild the batteries with better ones, it will be cheaper and they will last longer I do that all the time for these type of devices.
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The batteries normally come with a 3 year warranty, but the lithium battery output rating on these does not last that long and lithiums in general if not being used regularly have a life of around 3-4 years tops. If you are in the UNITED STATES, Batteries PLUS is a battery chain store that rebuilds batteries and sells new ones. Due to the outrageous costs of a new battery this is always a better option to have them rebuilt.
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Trevor they rebuild lithium battery packs all the time, either you did not call a Batteries plus or they do not know what they are talking about I own 5 Bosch rechargeables and have had them built with the receipts to prove it. Take care I have spent time here for nothing.