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We have a whirlpool refrigerator/freezer, model #

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***** the freezer door will...
We have a whirlpool refrigerator/freezer, model # ***** the freezer door will not close properly causing the contents to thaw, and the fridge to run constantly. Also, we've had this fridge for less than 2 years and there are already rust spots on the front. Is this a common problem with this model? Is there something you can suggest to do to fix it? There is nothing behind/underneath the drawer that is stopping it from closing.
Submitted: 2 years ago.Category: Appliance
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Answered in 2 minutes by:
2/25/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

The door is either bent, cams/hinge are bad, the gaskets are bad or out of adjustment. The rusting is caused from the condensation issue. I would like it if you could take a couple shots of the door around so I can see what it looks like and post it to me here with the paperclip attachment.

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Customer reply replied 2 years ago
Ok, I have attached some pics
image.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpegimage.jpeg
Customer reply replied 2 years ago
Are these what you need to see?
Customer reply replied 2 years ago
Hi there, I really need a response with in the next 10 minutes, if not, I'll need to request a different tech.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

It takes time to get the pics through to me I saw one and it looks like the freezer door is not shutting correctly is that right?

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Customer reply replied 2 years ago
that's correct
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

OK is it tight at the bottom and a gap at the top?

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Customer reply replied 2 years ago
the gap seems to be even all the way down. What I mean is, the drawer sticks out a good 1/2 inch top to bottom and will not seal. almost like something is stuck inside, stopping it from closing, but we've checked and there's nothing. There isn't a noticeable gap on the top though, like it's drooping down. not sure if that makes sense?
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