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I have a Jenn-Air Gas grill. I purchased new burners but I…

Customer Question
Hi, I have a Jenn-Air Gas...
Hi,
I have a Jenn-Air Gas grill. I purchased new burners for it but I cannot get them to light properly. The flame is coming out next to the igniter and not through the burner like it should. I tried to adjust the adjustment (bolt) opened and closed no difference.
Any ideas would be great.
thanks,
Larry
Submitted: 2 years ago.Category: Appliance
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Answered in 6 minutes by:
2/25/2016
Appliance Technician: John, restaurant equipment technician replied 2 years ago
John
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2,136
Experience: 25+ years experience. I'm now employed by a commercial cooking equipment service company
Verified

Were the new burners received in a box that was packed with Styrofoam popcorn? If so, shine a flash light in the burner throats to see if they're blocked up. Also, may sure the burners are getting enough air to make for the proper air/gas mixture.

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Customer reply replied 2 years ago
No popcorn, just wrapped in plastic bubble wrap. I will check to see if the throat is clear. Can I set up a time for you to call me when I get home from work. It may be easier to explain.
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
Hi John,
I am leaving work shortly and will be home by 6:00pm eastern time. Can you call me then or send me an email to***@******.*** on how I can contact you. phone is(###) ###-#### *****
Appliance Technician: John, restaurant equipment technician replied 2 years ago

JustAnswer has a chat service, and while I've never used it, now might be a good time to try it. Will you see if you can access it from your end? If you can't, we can revert to emails, which, I guess is what this is, with J/A as the mediator. Thank you.

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Appliance Technician: John, restaurant equipment technician replied 2 years ago

I'm still working on how to initiate a chat session. In the meantime, if you'll email me at *****@******.***, we can resume our discussion of your problem. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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