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John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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I have a Jenn-Air Gas grill. I purchased new burners but I

Customer Question

I have a Jenn-Air Gas grill. I purchased new burners for it but I cannot get them to light properly. The flame is coming out next to the igniter and not through the burner like it should. I tried to adjust the adjustment (bolt) opened and closed no difference.
Any ideas would be great.
Submitted: 1 year ago.
Category: Appliance
Expert:  John replied 1 year ago.

Were the new burners received in a box that was packed with Styrofoam popcorn? If so, shine a flash light in the burner throats to see if they're blocked up. Also, may sure the burners are getting enough air to make for the proper air/gas mixture.

Customer: replied 1 year ago.
No popcorn, just wrapped in plastic bubble wrap. I will check to see if the throat is clear. Can I set up a time for you to call me when I get home from work. It may be easier to explain.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Hi John,
I am leaving work shortly and will be home by 6:00pm eastern time. Can you call me then or send me an email to***@******.*** on how I can contact you. phone is(###) ###-#### *****
Expert:  John replied 1 year ago.

JustAnswer has a chat service, and while I've never used it, now might be a good time to try it. Will you see if you can access it from your end? If you can't, we can revert to emails, which, I guess is what this is, with J/A as the mediator. Thank you.

Expert:  John replied 1 year ago.

I'm still working on how to initiate a chat session. In the meantime, if you'll email me at *****@******.***, we can resume our discussion of your problem. Thank you.