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I HAVE A GE ELECTRIC RANGE MODEL NUMBER JBP26WOH2WW. THE TOP…

Customer Question
I HAVE A GE ELECTRIC...
I HAVE A GE ELECTRIC RANGE MODEL NUMBER JBP26WOH2WW. THE TOP BURNERS WILL NOT HEAT. THE SELF CLEANING OVEN DOES HEAT, BUT IT SEEMS TO BE SLOW HEATING UP.
Submitted: 2 years ago.Category: Appliance
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Answered in 1 minute by:
2/25/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,692
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Do you have a Volt _ Ohm meter and know how to use it ? to be able to do any testing on the unit?

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Customer reply replied 2 years ago
NO I DO NOT HAVE A VOLT METER
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so that mean you have no way to test for voltage to the burner switches or to even test for the proper voltage to the unit.

Have you turned the oven circuit breakers off and back on to see if it needed reset?

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Customer reply replied 2 years ago
WHERE IS THE OVEN CIRCUIT BREAKER/ rememember the oven works!
Customer reply replied 2 years ago
the oven heats but seems slow. the top four burners do not come on.
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

but you said it is heating slow so it sounds as if the oven is not getting full voltage.

The oven circuit breakers are in your house circuit breaker box in your home where ever that is !

Is should be a double pole 50 amp breaker

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Customer reply replied 2 years ago
i thought i could get answer for the amount already agreed upon. i am on a fixed income. how much more am i going to have to pay before i can get an answer?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

your not going to have to pay any more then your original agreed amount.

I suspect you are asking about the pop up adds from Just Answer!

If so just X out of them. they are just adds.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

do not worry about them ! let`s just go turn the breaker off then back on and then try the cook top burners .

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Customer reply replied 2 years ago
i have turned the circuit breakers off and back on. the top burners still does not work. can you tell me if the Electronic Range control board have anything to do with the top burners?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

No the oven control /clock have nothing to do with the cooktop burners tow separate circuits with in the oven electrical system.

Can you pull the oven out from the wall and remove the upper and lower back panels to look for any burnt or broken wires ?

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Customer reply replied 2 years ago
I CAN BUT I HAVE TO LEAVE THE HOUSE RIGHT NOW. CAN I GET BACK TO YOU LATER?
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Sure !!

Just copy This conversations URL and paste it into your favorites and get back to me when you can!

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Customer reply replied 2 years ago
ARE YOU STILL THERE? IM BACK
Customer reply replied 2 years ago
I FOUND A BURNED WIRE. I THINK THIS IS THE PROBLEM . THANKS FOR YOUR HELP!
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

No i got off line at 5 pm EST

Great glad you found it!

Where you able to repair the wire?

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Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,692
12,692 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

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