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We have samsung 2 door fridge with ice maker. Bought at

Customer Question
christmas 2015. We have been...
We have samsung 2 door fridge with ice maker. Bought at christmas 2015. We have been away for 2 months. Now the ice maker wont work. The ice looks like it has filled the inside container. We cannot open container as perinstruction. What should we do to get rid of ice. How do we get ice maker to work
How do we reduce
Submitted: 2 years ago.Category: Appliance
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Answered in 7 hours by:
2/25/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,393
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

Is the ice in a blob stuck in the unit?

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Customer reply replied 2 years ago
If I call you are you in Australia or overseas?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

No I am in the States just post here.

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Customer reply replied 2 years ago
We have tried a hair dryer to try to loosen the ice and it has loosened up a bit but the ice container still won't come out.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

I used a steamer and it took forever and then there was a large chunk still under it can you let it totally defrost?

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Customer reply replied 2 years ago
Thanks but we can't do that. We have guests coming.
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

OK have how long did you defrost it for with the hairdryer? It will take awhile as the ice gets to be a large ball under it and takes awhile to defrost.

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Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

I would like you to know that I am a tech that works for the site, the payment you made to the site is not fully credited to me, further the only way I actually receive any payment for my time by the site is by you selecting a STAR using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,393
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Experience: Over 20 yrs. experience with 25,000+ in home repairs.

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