How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a GE refrigerator model # PSC23PSTA that I'm not

Customer Question

I have a GE refrigerator model # ***** that I'm not getting water from the door. I have water to connector at the bottom of the door but not through the door out the dispenser.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Ok you have a common issue,the insulation in the door has become water soaked from condensation and it has frozen thus freezing the water line up in the door to the dispenser .

You will need to unplug the unit and let it defrost (which will take several days ) or do will have to replace the door the door is almost $500.00 I can provide the part number is ***** would like it?

Customer: replied 1 year ago.
Makes sense, I'll try the defrosting first. Thanks
Expert:  Whrlp Master Tech replied 1 year ago.

Yes the blown in foam insulation can have a void in it and the void creates condensation and then the insulation get saturated and then it too freezes .

Not the best design but not just GE uses it ever manufacture now uses it .

You may need to let it defrost for say 4-5 days ,and if you do not let it dry out it will just end up freezing again !