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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Is there water that has not drained out from the last cycle? Where is the humming coming from, can you tell?
Unplug the machine. Does your model have a small panel at the bottom of the front, under the door? Or, is it all one piece panel in the front?
I will need the model to see how we can reset the control. Did you leave it off at the breaker for a couple hours or just a minute or two?
It will take longer than that to reset the board. Can you unplug it for an hour and see if it changes the behavior at all?
I will need the model but let's try something. Press any button but start or cancel for 3 seconds, release for 3 seconds, press for 3 seconds, release for 3 seconds, and keep repeating that. Does the display light all up after about 3-5 times of that?
Is the pump running even when the control is off?
So, if you start a cycle, what exactly happens?
There must be water that has not drained or the control is confused. Try the extended power cycle and we can see what happens after power up.
Sorry, power off (unplugged) for an hour.
You are going to need to take the top panel off to unlock the door and get the model number. If we cannot reset it, we will need to get to the pressure switch at the top and make the control think the tub is empty. Can you remove the top and use the emergency release pull tab at the bottom of the door lock to release the lock and allow access to the model tag?
Did you get the door open to get the model number?
Excellent, so all is working now? If so, that is great and probably caused by a switch issue within the door lock.
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