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Do you have a model number so I can better assist you? And what element exactly isn't heating up?
The model number should be located on a sticker around the front frame of the oven and can be seen if you open the door or remove the drawer below the door if there is one.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?