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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.
That is a DOOR LOCK error, does the door try to lock or can you hear it try?
ok what is the model off the unit?
Just disregard what the site is sending you. ..you can just continue here. ...ok can you remove the top on the unit?
Yes remove the screw from the top back edge and slide the top back and lift it off. I am here as well till midnight