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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.
Did you run a calibration test?
Turn the main dial counterclockwise about 2 full revolutions stopping at 12 oclock, then turn it SLOWLY (1/2 sec between clicks)3 Clicks forwards1 Click Backwards1 Click forward
All lights should light up, once they do turn the dial forward until only RINSE is lit and press start let it complete the cycle and unlock the lid and then try it.
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