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While frying on stovetop, grease spatter caused spark and…

Customer Question
While frying on stovetop...

While frying on stovetop, grease spatter caused spark and breaker blew. Got a new display board which does work but seem to be no power to display. burners on top work

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

Whirlpool Gold Accubake oven. Got a new display board from appliance timers and it does work when hooked to a power source but does not work when installed. using voltage tester seems there is no power from power plug

Submitted: 2 years ago.Category: Appliance
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Answered in 3 minutes by:
2/22/2016
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,898
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

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Customer reply replied 2 years ago
I cannot find it
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

open the oven door it will be either on the oven face frame or behind the drawer below the oven if this model has a drawer.

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Customer reply replied 2 years ago
GY395LXG04
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Thank you !

Do you have a volt -ohmmeter and know how to use it? to be able to do any testing.

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

your model number is ***** GY395LXGQ4

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Customer reply replied 2 years ago
I have a voltage tester. Like a pen
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok that is worthless when testing for true voltage.

You say the new display board which works but gives no display ,can you explain(( it works))?

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Customer reply replied 2 years ago
I took a old power cord and cut end off the hooked to display and it lit up
Customer reply replied 2 years ago
It's like no power getting to board when installed
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so then it is not getting voltage when installed .

You have a thermal cut off on the Black L1 power lead to the control board is is under the console item #15

http://www.partadvantage.com/diagram/3/0/00081398/680/900 if it is open you will not have power to the control board ans no oven mode opeation

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Thermal-Fuse/341196/529543?ss=-x333431313936&mr=0?rcaid=1000070
If you have any questions just reply back.

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Customer reply replied 2 years ago
Not sure where this fuse is
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

did you open the link that I sent you that showed the thermal fuse ?

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Customer reply replied 2 years ago
Got the fuse but what am I looking for
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

unplug the oven from the wall remove the two wires off the thermostat and using a paper clip as a jumper join the two wires to eath other .Make sure the paper clip is not touching metal and plug the unit back in and see if the control board now has a working display if it does the thermal needs to be replaced.

And I already send you the link for the thermostat so you can order it

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Customer reply replied 2 years ago
Where is thermostat
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

This is the second time I have asked you did you open the parts break down link that I sent you @4;27

Here it is once again .

You have a thermal cut off on the Black L1 power lead to the control board is is under the console item #15

http://www.partadvantage.com/diagram/3/0/00081398/680/900 if it is open you will not have power to the control board ans no oven mode operation.

Open the link it will show you the thermostat and where it is located under the console.

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Customer reply replied 2 years ago
I have the part shown. What does open mean
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

no resistance =open, no way for voltage to travel through it.

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Customer reply replied 2 years ago
Is the thermal fuse and thermostat the same
Customer reply replied 2 years ago
Are you still available
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Sorry I`m not online 24-7

The thermal fuse and the thermostat are different the thermal fuse and the thermostat are both under the console the thermostat is to turn on the cooling fan it is item#14 in the parts breakdown and the thermal fuse is #15 .

some people will call the thermal fuse a thermostat also.

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Customer reply replied 2 years ago
I purchased a multimeter and the thermal fuse is ok. What else could it be
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok so now lets test voltage to the control board test terminal P4-3 black wire to the P4-1 white you should be getting 120 volts A/C

And the thermal fuse you tested did have a black wire on each side correct?

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Customer reply replied 2 years ago
I am at work now but will test tonite. It was black wires
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok just wanted to make sure you had the correct thermostat .

Till then!

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Customer reply replied 2 years ago
The black and white wire run into a plug that plugs into board. I touched the meter terminals to black and white and just got a continuity signal. No voltage. Not sure doing it right
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

ok when testing for continuity you need to have the meter set for ohm Ω

When your testing for voltage you need to have it set on voltage A/C, you will not get voltage if the meter is set on ohm Ω

If the thermal fuse (two black wires) shows continuity but you have no voltage on the Black P4-3 to the White P4-1 on the control

You have a broken or burnt wire to the control board that Black wire should have voltage to it at all times.

So you are either not testing it correctly or you have a wiring issue ,since the cooktop burners do work .

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