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Ok open the doors and remove the lower kick grill, you will see the water line out of the lower freezer hinge, follow that right to the quick connector. Uncouple the quick connector and then press the dispenser briefly. Does water spray out of the tube? If so the line is frozen in the freezer door. If that is the case set both refrigerator and freezer temps to the warmest settings for 24 hours and it should defrost itself.
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