Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.
If the unit has not pumped out all the water or the pump is blocked due to a bad or clogged filter that will happen. You may have to manually drain the unit then the door will open or remove the top of the unit reach down and grab the manual release tab on the bottom of the door latch and pull it straight down to open the door. Now you can remove the pump filter and check it for any blockages as well but be careful there may be a lot of water in the unit so I would suggest trying to suck the water out of the machine through the drain hose end with a shop vac. If you need anything else let me know.
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Yes I advised you how to get the door open on the unit did not not read my post?
You need to talk to customer service for a refund I am only a tech on the site and wasted my time receiving no payment for giving you the answer to your issue...take care.