Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have an older KitchenAid Superba. Aside from some issues…

Customer Question
We have an older KitchenAid...
We have an older KitchenAid Superba. Aside from some issues 3 years ago which I fixed it's been a good unit. However for the past few weeks I've noticed it hasn't been cleaning well at all, and I end up hand washing most dishes after it runs. Smodges remain on glassess. Soup gets caked onto bowl's, and particles of dish power remains visible on black dishes. I suspected a shard of glass was interfearing with operation after breaking a small bowl, but after taking apart the filters in the bottom I found nothing. Further, I checked the wash arms and found no clogging, but to be sure I ran it with CLR. Also it does seem to sound alittle different when it runs, almost graining if I had to descibe.
It is over 10 years old now so I wonder if it's time for a new one, but if there's a quick easy fix I'd rather save it since it's been good. Any idea's?
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 14 minutes by:
2/21/2016
Appliance Technician: Rick, Repair Guy replied 2 years ago
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
Experience: 25 years service experience as a technician. Experienced on both high end and regular appliances.
Verified

Hello my name is ***** ***** I will assist you today. I sounds as though you are right on track, I would disassemble the lower sump area again as far as possible, I think you are going to find some more glass and calcium build up. I would remove any debris, and then I would go to home depot or lowes and buy some affresh for dishwashers. This is a citric acid cleaner that is totally safe your unit and yourself. After that switch your dishwasher soap to Finish Tablets. This should be enough to get your dishwasher working like the old.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok thanks. I'll try and get back to you.
Appliance Technician: Rick, Repair Guy replied 2 years ago

Yes please let me know

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I took the entire sump unit out. Nothing obvious popped out at me, altho I found a piece of glass, slightly smaller than a BB on the ground. I assume it came out of the drain pump housing after I disconnected the hose. Otherwise there was alot of debris on the circulation (chopper/maserator) screen. While washing the screen my wife commented that there was alot of synthetic lint and we didn't know why, but since we found nothing else obvious figured this maybe the reason for poor circulation/washing. I took absolutely everything apart, aside from debris nothing obvious.When I started reassembling I got suspicious of the connection between the circulating pump impeller and the chopper/maserator, so removed the pump again to test. It seemed to me that the teeth which make this spring loaded connection where completely worn off hence the chopper wouldn't spin, so the screen would clog meaning there was no or poor circulation. Maybe the glass held the blade causing this to strip, not sure.In the mean time I've ordered a new chopper unit and impeller unit. When they arrive this week I reassemble & hope for the best.Maybe it would have been easier if you just told me to dump it and buy new 😝
Appliance Technician: Rick, Repair Guy replied 2 years ago

From everything you wrote, it sounds like you are heading in the correct direction. You are right I could have said replace, but then you would have had to spend alot more money.. Please let me know how the unit works after you replace the chopper. I would still do a citric acid clean though.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
after a week waiting for parts I finally got them. Attempted to thread the new impeller onto the circulation pump & low & behold it has a different threading size. After some back & fourth it was discovered that Whirlpool no longer supports this threading (altho the rest is identical), and I would need to purchase a new circulation pump assembly to complete the fix. Long story short, this dishwasher went to the curb this morning due to a $30 part which is no longer available :-(
Was this answer helpful?
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a genprofile wpre6100g2wt washing machine. The tub
I have a genprofile wpre6100g2wt washing machine. The tub will not agitate or spin. I tried resetting the motor it did not work. I removed the front panel and checked to see if the plastic air tube wa… read more
Rusty S
Rusty S
Technician
187 satisfied customers
My Bosch dishwasher is stuck on the cycle (2+ hours) cannot
My Bosch dishwasher is stuck on the long cycle (2+ hours) cannot get it to reset for. The 30 minute short cycle … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
A Bosch dishwasher. Its about 5 years old The model number
Yes, Th plastic facia cracked and I ordered a new one which I have. The screws holding the front panel are a strange type I haven't seen before. What kind of screw driver do I need to work on it? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have wirlpool model washer machine model wfw96heawo after
i have wirlpool model washer machine model wfw96heawo after 23 minutes on normal cycle washing com the code eo1 fo8 can you tell me please what it means this happen after I change WATER flow meter . … read more
Rusty S
Rusty S
Technician
187 satisfied customers
I have a RF263BEAESR fridge, it has been in storage for
I have a RF263BEAESR fridge, it has been in storage for several months. We moved it the new home lase night, my husband hooked up water but nothing happens. On the screen , it shows … read more
Rusty S
Rusty S
Technician
187 satisfied customers
My wife used the self cleaning cycle and now the oven does
My wife used the self cleaning cycle and now the oven does not work. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
315 satisfied customers
Cleaned oven will not heat after cleaning. Superba. Cleaned
cleaned oven will not heat after cleaning JA: What's the make and model of your oven? And can you guesstimate how old it is? Customer: superba JA: Do you plan on doing the work yourself? Customer: yes… read more
Rusty S
Rusty S
Technician
187 satisfied customers
I moved my fridge to a new place, and plugged it in three
Hi there, I moved my fridge to a new place, and plugged it in three days ago. It doesn't seem to be cooling down. Is there something I should be doing differently? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,921 satisfied customers
I have a whirlpool dishwasher Wdf510paysa. The lights come
I have a whirlpool dishwasher Wdf510paysa. The lights come on but will not start the cycle. Last week I could bump the control panel and it would start. Now nothing. Any suggestions? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,921 satisfied customers
I need an operating manual for the Bosch Super Silence 42
I need an operating manual for the Bosch Super Silence 42 dba. Could you point me in that direction please? I have bought a home with this appliance but no manual. Thank you. … read more
Rusty S
Rusty S
Technician
187 satisfied customers
I have an old Frigadare freezer and recently discovered
I have an old Frigadare freezer and recently discovered icicles in the upper part on the right side. Also the message "door ajar" on the door. … read more
Rusty S
Rusty S
Technician
187 satisfied customers
Wall oven hblp451luc/02 will not turn on. There was a power
Wall oven hblp451luc/02 will not turn on. There was a power dip. Checked circuit breaker and is ok. Leave breaker off? How llong? … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
41 satisfied customers
We need to replace our GE Microwave but don't know where. It
we need to replace our GE Microwave but don't know where … read more
Dales-Electronic
Dales-Electronic
1,043 satisfied customers
The washer has a burning rubber smell,what could it be?
The washer has a burning rubber smell,what could it be? … read more
Joel Swenson
Joel Swenson
High School or GED
3,697 satisfied customers
I have a kitchen aid oven and it turns on, but shots off
I have a kitchen aid oven and it turns on, but shots off after a little while before it reaches temperature and then we have to start all over again... … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
SAME PROBLEM EXISTS FROM LAST WEEK BURNER LIGHTS AND STAYS
KELLEY SAME PROBLEM EXISTS FROM LAST WEEK BURNER LIGHTS AND STAYS LITE FOR 30 SECONDS THEN GOES OUT. THE COILS CK OUT WITH CONTINUITY WITH OHM METER… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
My washer. Maytag Model No. MVWB765FW2 Makes noise during
My washer. Maytag Model No. MVWB765FW2 Makes noise during wash cycle. Just purchased. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Miele T1526 and it has a burning smell, any ideas.
I have a Miele T1526 and it has a burning smell, any ideas … read more
Rusty S
Rusty S
Technician
187 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x