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I am having trouble with my Samsung RF268ACRS refrigerator…

Customer Question
Hello I am having...

Hello I am having trouble with my Samsung RF268ACRS refrigerator not cooling or freezing. Power freeze and power cool do not seem to work.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

It's not cooling or freezing and has not for about two days. All the food spoiled.

Submitted: 2 years ago.Category: Appliance
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Answered in 1 hour by:
2/21/2016
Appliance Technician: Chas, Home Appliance Technician replied 2 years ago
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

Sorry, I am going to opt out, as I do not have info on this model.

'

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Appliance Technician: Rick, Repair Guy replied 2 years ago
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
Experience: 25 years service experience as a technician. Experienced on both high end and regular appliances.
Verified

Hello my name is***** will assist you today. I understand that your refrigerator is not working. What I would like you to do is pull it out far enough to unplug, unplug it for 5 minutes and then plug it back in. Samsung computers sometimes lock up when they recieve a power surge. After you plug it in please tell me if everything seems to start up, about 1 minute after replugging you should hear a few fans and the compressor low buzz.

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Customer reply replied 2 years ago
I did not hear anything
Appliance Technician: Rick, Repair Guy replied 2 years ago

Are there lights? does the display show anything

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Customer reply replied 2 years ago
it has lights inside there is power to the fridge. We have plugged other items into outlet to ensure it works. I have even tried resetting the breaker to that outlet. I am going to have to call a repair man. The temp is 69 in the fridge at 54 in the freezer.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,108
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It is likely that the main control board will need to be replaced. That part, DA41-00648B, is showing as no longer available, however. You may be needing to shop for a new refrigerator.

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