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Kenmore washer 70 series stays in wash cycle and will not…

Customer Question
Kenmore washer 70 series...

Kenmore washer 70 series stays in wash cycle and will not advance to rinse

Contractor's Assistant: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.

Kenmore 70 series washer stays in wash cycle and will not advance to rinse.

Contractor's Assistant: Is there anything else important you think the Appliance Technician should know?

I have to move the selector knob manually, then open and close lid and then it rinses. same for spin, but spin is slow and does not drain water from clothes as it did before. thank you

Submitted: 2 years ago.Category: Appliance
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Answered in 2 minutes by:
2/21/2016
Appliance Technician: John, restaurant equipment technician replied 2 years ago
John
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2,136
Experience: 25+ years experience. I'm now employed by a commercial cooking equipment service company
Verified

Will you please send me the model number, so I can look for technical information for you? Thank you.

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Customer reply replied 2 years ago
hi john,
model # *****
Customer reply replied 2 years ago
also, since washer is 13 yrs old, is it better to just replace it, instead of repairing it. thank you
Appliance Technician: John, restaurant equipment technician replied 2 years ago

I would not dispose of it too quickly. I'll look for technical information, and I'll get back to you.

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Customer reply replied 2 years ago
thank you
Appliance Technician: John, restaurant equipment technician replied 2 years ago

The information I found says that your have a mechanical timer assembly on your dryer. If so, and you are able to advance through the cycle by turning the knob, the timer assembly needs to be replaced. Its part number is(###) ###-#### ***** it's priced at $118.83. You can purchase it at www.searspartsdirect.com.

If you need more help, please get back to me. Thank you for choosing JustAnswer.

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Customer reply replied 2 years ago
thanks john,
however, it was a washer not dryer. is it same part that needs to be replaced, timer part #3953937?
Appliance Technician: John, restaurant equipment technician replied 2 years ago

I'm sorry. I typed the wrong word. The part is for a washer.

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Appliance Technician: John, restaurant equipment technician replied 2 years ago

That part number is ***** your washer timer.

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Appliance Technician: John, restaurant equipment technician replied 2 years ago

Do you need any more help, before your request times out?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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