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Hello, this is Dave and I'm happy to help you. We can try to get into diagnostics if the problem is not the touchpad. Here are the steps. Let me know what happens.
■ Press Start to wake up the control panel. ■ Press any 3 keys in the sequence 1-2-3-1-2-3-1-2-3 with no more than 1 second between key presses. ■ The Service Diagnostics Cycle will start when the door is closed. ■ To rapid advance 1 interval at a time, press the Start/Resume key. Rapid advancing may skip sensor checks as some checks require 2 complete intervals.
Did the diagnostics work? If not we need to test the touchpad. Let me know.
Do you still need help?