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Hello, this is Dave and I'm happy to help you. We need to know the code. Here is how to get the code to display in diagnostics. Enter the engineering mode by pressing the Bake Key of either oven, enter a bake temperature of 100ºF, then hold Bake down for 3 seconds within 30 seconds of initial Bake press. Let me know what you see.
Okay, see if it will allow you to get into the set up mode. Press the 0 button and then press the 4 button.
After it says control unlocked can you select a bake or clean cycle?
Unplug the stove or turn off the breaker for two minutes and then when you turn it back on see if the control will respond. Since there are two separate lock motors this seems to be all related to the control.
We have progress. Try this again; Press the 0 button and then press the 4 button.
The oven has cooled to room temperature? and if you press cancel does it beep?
Do you get a beep when you press any of the other buttons?
Okay, it is definitely control locked and it won't accept the command to unlock. My only other suggestion is to turn off the power for longer, about 30 minutes and then try the control unlock procedure several more times. If this doesn't work the control will need to be replaced. I will look it up while we wait.
Your last message I saw said it beeps and says control locked.
No need for the phone call. You can just reply this same way. The control is # ***** but it is $428 !!!!! Let's hope the time unplugged works!
Yes, sorry for the bad news. Pray this works.
Do you still need help? Did longer time unplugged work?