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Cannot get my self cleaning whirlpool oven to open. Clean…

Customer Question
Cannot get my self cleaning...
Cannot get my self cleaning whirlpool oven to open. Clean yesterday and will not open.
oven was put in house(###) ###-####
Submitted: 2 years ago.Category: Appliance
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Answered in 11 minutes by:
2/19/2016
Appliance Technician: AppTech8579, Home Appliance Technician replied 2 years ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,774
Experience: worked on appliances for around 15 years
Verified

Set the self clean, wait 2-3 minutes then hit cancel.

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Customer reply replied 2 years ago
Suggestion did not work. tried 3 min turned on and then after 3 cancelled. Door still locked.
Customer reply replied 2 years ago
are you still on line? I followed directions but that did not work. What should I try now?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 26,042
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The door latch will likely need to be replaced. The model tag is behind the lower drawer, usually on the left side.

May I please have your model number so I am able to provide you with accurate, model specific information?

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Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The door latch will likely need to be replaced. The model tag is behind the lower drawer, usually on the left side.

May I please have your model number so I am able to provide you with accurate, model specific information?

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Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Hello, I was just checking in with you because I have not heard back from you. If you have no other questions, positive feedback would be appreciated.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

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