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Stan - My duet dryer doesn't dry my clothes completely.

Customer Question
Stan - My duet...

Stan - My duet dryer doesn't dry my clothes completely.

Contractor's Assistant: Thanks. Can you give me any more details about your issue?

We must use the heavy duty setting, and yet when the indicator show done, the clothes are still damp and must be cycled again.

Submitted: 2 years ago.Category: Appliance
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Answered in 16 minutes by:
2/19/2016
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,832
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Hello, this is Dave and I'm happy to help you. Does the dryer get the clothes hot but just seem to take a lot longer than it has in the past?

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Customer reply replied 2 years ago
The clothes do get hot, but the dryer seems to think that they are dry and shuts off too soon, thuis they are warm and damp.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Thanks. There are several possible issues so we will start with the most common. Often the vent tubing in the house or the vent hood are clogged. Poor airflow is the number one cause of slow drying. Do you know where the vent comes out of the house? Can you start the dryer and see how much air is coming out?

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Customer reply replied 2 years ago
I will do that.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Let me know what you see and if needed we will go to the next step.

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Customer reply replied 2 years ago
Well - I thought I knew which vent was the dryer, but now I find that it was not the one I thought. Apparently it must be one of the ones that is too high for me to reach?
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

That could be if the dryer is on the second floor. Can you see if the flap is open on one of them after you start the dryer?

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Customer reply replied 2 years ago
I think I have identified it. It has a plastic grate over it, but I think I can hear it.
Customer reply replied 2 years ago
The house is like a "split level" with a basement on the downside of a hill. The run from the dryer to the vent opening has to be 50 feet or so.
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Wow! Another option is to pull out the dryer and remove the vent and run one test load. There will be a lot of heat, moisture and lint but it lets you know if the vent is the issue.

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Customer reply replied 2 years ago
I'm thin*****, *****, that I may do that tomorrow or Sunday when I have time. I have a couple pieces of 4" PVC pipe that I can use to vent it into the garage. The dryer is a really tight fit and the vent was on the wrong side - so when we installed it, the turn angles were extreme. I suppose my problem could be with that!
Customer reply replied 2 years ago
It occurs to me, though, that the lint screen is often quite full - which would indicate that the vent is blowing the air well?
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Yes, every 90 degree bend is like adding 6' of tubing. It gets very restrictive. Let me know what happens.

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

How did you do checking the vent or did you run a load with the vent off? Do you still need help?

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Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Hello again. One last thing to do that helps. Wash the lint filter with water and detergent. When you first put water in it the water might lay on top because of fabric softener build up. You can't see it but it block air. Let me know how you are doing. Do you still need help?

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