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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
The issue will only be 1 of 2 things the prongs on the grill need to be moved around to make good contact in the receiptical or the receiptical itself .
Try moving the prongs from side to side .
Both parts are expensive so I would try moving the prongs around a bit more the griddle is almost $300.00 the receiptical is almost $140.00
Do you have a Volt-Ohm meter and know how to use it ?to be able to do any component or voltage testing .