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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is something that has fallen to block the door or there is water that has frozen to ice the door closed. Does it feel like there is any give to it at all?
May I please have your model number so I am able to provide you with accurate, model specific information?
If it is a built in, it will be behind the upper panel, above the doors. If not a built in, in the fresh food section, usually on or near the ceiling.