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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.
First remove the front panel and check the top right side of the motor for the FLASHING LED...see what pattern it is flashing and count the pattern between pauses and let me know.
Ok that is in standby with no error codes, does the unit fill? If so I would check the lid switch it may not be working. Let me know if it fills
If you want a phone call it costs more to do do you want one? It will be an extra $30
I am sorry i have nothing to do with the site issues,
DO you have a ohm meter handy and are you by the unit?