Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Two year old Hotpoint washing maching; drum is whipping out…

Customer Question
Two year old Hotpoint washing...
Two year old Hotpoint washing maching; drum is whipping out of control and banging it's self to death inside the cabinet.
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 9 minutes by:
2/18/2016
Appliance Technician: Sean F., Customer Service replied 2 years ago
Sean F.
Sean F., Customer Service
Category: Appliance
Satisfied Customers: 202
Experience: Appliance Tech at Appliance Repair
Verified

Thanks for using Just Answers. My name is***** come from a family background of appliance service and have over 20 yrs in the field. If you have been waiting, sorry, don't get discouraged. I am one of the techs on Just Answers and might have someone ahead of you. I WILL work as fast I can to analyze your problem and get to you. Please understand that I am not at your home looking at the appliance myself. You are my eyes & ears! I will work with you to figure out what is wrong with your appliance. I will give you my honest professional opinion of the problem. Thank you for excepting me for you appliance issue. I'll be right with you and please don't forget to rate my service at completion.

Have you taken the front panel off?

Ask Your Own Appliance Question
Appliance Technician: Sean F., Customer Service replied 2 years ago

Are you still with me?

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,616
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Do you still need help with this?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hi Sean,
Sorry for the delay. Here's the scoop on our washer. I talked to a service rep at Hotpoint and was told this happens when the washer is shipped on it's side. The front cover is off, and it looks like the drum is supported by four long 3/16" rods, the bearings on bottom center. It swings easily in all directions while staying on the bearings. Hope this helps. Rich
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Are all the shock supports and top springs in place? Also all the shipping bolts are out correct?

Ask Your Own Appliance Question
Appliance Technician: Sean F., Customer Service replied 2 years ago

Okay, It is possible Suspension Rod (Shocks) could be bad. But first we need to look to make sure a piece of clothing didn't get in between the inner and out tub. You will need to remove the tub cover to be able to look down between the two tubs for clothing.

I am sending you a video on how to replace the tub cover. That will show you how to remove the tub cover so you can look for a piece of cloths. Also look to see if you see one of the four tub straps might be broken. They are on top of the washer.

If you don't find anything between the tubs or no broken tub strap you will need to replaced the Suspension Rod (shocks).

You will need 2 blue and 2 red Suspension Rod . (2)WH16X10158 (2)WH16X10159.

Here is the video. www.youtube.com/watch?v=KMzSJE8REp0

I will check in tomorrow morning if your still needing help.

***We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue follow-up questions at no additional charge after rating my service if you still needing help.

Ask Your Own Appliance Question
Appliance Technician: Sean F., Customer Service replied 2 years ago

Just checking to see if you had the chance to fix your washer?

***We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue follow-up questions at no additional charge after rating my service if you still needing help.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sean F. Your Own Question
Sean F.
Sean F.
Sean F., Customer Service
Category: Appliance
Satisfied Customers: 202
202 Satisfied Customers
Experience: Appliance Tech at Appliance Repair

Sean F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
There is a red light that came on in my refrigerator and now
Hello, there is a red light that came on in my refrigerator and now it is not cooling but the freezer seem to be cooling too much. … read more
Appliance Guru
Appliance Guru
Owner and Technician
18,616 satisfied customers
I have a whirlpool front load washer hd will not start
I have a whirlpool front load washer hd will not start display shows up as capital L and a small c like this Lc … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My friend has a kitchen aid gas stove in her apartment but
Hi my friend has a kitchen aid gas stove in her apartment but no users manual. I think it is a kfgg500ewh. How can she get a users guide … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,041 satisfied customers
Dishwasher detergent dispenser door won't open? Frigidaire
dishwasher detergent dispenser door won't open ? JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle? Customer: Frigidaire model FDB2410 HIS . N… read more
lm0494
lm0494
7 satisfied customers
My Kenmore dishwasher doesn't dispense rinse aid anymore.
my Kenmore dishwasher doesn't dispense rinse aid anymore … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,041 satisfied customers
Ice maker not making ice. KitchenAide refrigerator
JUST LOOKING FOR AN EASY ANSWER. iS THERE AN ON/OFF SWITCH FOR THE ICEMAKER?… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have an whirlpool duet sport, washer and dryer, the
I have an whirlpool duet sport, washer and dryer, the washer's model number is ***** when you push power, door locks and nothing happens, I got an f-33 code after doing the diagnostic test, I replaced… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,041 satisfied customers
Dishwasher won't start. It has power. Dishwasher won't
Dishwasher won't start. It has power. Whirlpool model… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Reset dital display on model # RF267aars/xaa. Just today.
reset dital display on model # RF267aars/xaa JA: I'll do all I can to help. How long have you been dealing with this? Customer: just today JA: Do you plan on doing the work yourself? Customer: yes JA:… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,041 satisfied customers
We have Model #KFCS22EVMS5 and for the past 10 months we
We have Model #KFCS22EVMS5 and for the past 10 months we have tried to figure out why our Refrig will just leek water all over my wood floor for no reason. it comes out in the front of the bottom Free… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My Whirlpool Duet washer's door is locked and I cannot get
My Whirlpool Duet washer's door is locked and I cannot get clothes out. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
We replaced a pump and coin catch on our front load washer
we replaced a pump and coin catch on our front load washer and now are getting error codes E1 and F6 … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My ice makers works but water is running in bottom of
My ice makers works but water is running in bottom of freezer and building up then runs out from of refrigerator. I have cleaned coils and front vents. but continues … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
Whirlpool washer Mod GHW 9150PWO. Approximately 13 years. T
whirlpool washer Mod GHW 9150PWO JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model? Customer: approximately 13 years JA: Do you plan on doing the work your… read more
David Bowden
David Bowden
Owner
979 satisfied customers
The burner on my range will ignite but wouldn't stay lit
The burner on my range will ignite but wouldn't stay lit could it be the thermoulcouple, my model is or36sdbgx 1 fps us … read more
David Bowden
David Bowden
Owner
979 satisfied customers
I have an a. Amana. I have an Amana Refridgerator. Model #
I have an Amana Refridgerator. Model # ATB2232MRBoo. I have a leak in the roof of the fridge behind the settings control. Its a 6.5 cu.ft.. Serial # EW2711783. Its only about 5 years. old. Any idea where its leaking and what to do about it? … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have a f2 error code on my old ge profile range. Over 10
a repairman came today. Said it was fixed. first time we baked, it gave the error code. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
My LG refrigerator has an E next to refrigerator and IF next
My LG refrigerator has an E next to refrigerator and IF next to freezer. It has stopped making ice as well. We just replaced the water filter also. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x