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Can you please provide the full model number off the unit.
E1 stands for keypad is not connected.
Thanks you. Sounds like you might have unplugged or loosened up the ribbon from the keypad to the control board.
What you will want to do is to open up the panel again and check if ribbons are seated properly.
Can you please send a pic of the one that looks torn. If my memory is correct I believe one of the ribbons as a slit in it.
Sorry no. give me a min to see if I can look up the ribbon to see if there is a slit on it
Is the rip a long rip or small rip. And does rip go across the ribbon
Are you still with me?
I am check in with you to see if you still need help?