Need Appliance Repair Help? Ask a Technician for Answers ASAP
Ice only forms on the bottom of the freezer if the drain line has frozen oven and is backing up. You'd need to remove everything out of the freezer and remove the back panel inside your freezer in order to see the evaporator at the bottom of your freezer behind the back wall. Below the silver coils is a funnel called a "drain pan" and there is a small hole in this drain pan that leads to a dehydration pan down below the entire refrigerator. This hole is clogged so if it's frozen with ice, use a hair dryer and thaw all the ice out. Then shoot hot water down the drain hole with a turkey baster and clear out the drain hole. Once you have that cleared out you should be good to go again. You'll know it's clear because water will drain down the hole and not back up anymore.
We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
No problem and I'm glad I could help!