Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My refrigerator has 2 bottom freezer drawers that

Customer Question
continually accumulate ice making it...
my refrigerator has 2 bottom freezer drawers that continually accumulate ice making it difficult/impossible to open the bigger compartment. I've had someone out to repair it but the problem persists. Now what?Sandy Malcolm
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
2/17/2016
Appliance Technician: Joel Swenson,
 replied 2 years ago
Joel Swenson
Category: Appliance
Satisfied Customers: 4,179
Experience: Owner at Scott's Appliance Repair
Verified

If the ice you are referring to is accumulating everywhere in the freezer not just at the drawers, like on the facing of the freezer when you open the drawer, then the issue is the unit is getting air in it from outside meaning something is not sealing properly letting outside air into the unit causing the moisture from the outside air to freeze eventually building up until it cause the problem you are having, what did the tech that came out do?

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 2 years ago

Ok since you have not responded yet , I will just say that it could be a door gasket issue allowing the air in or someone could have left the freezer door open etc; For a short term fix you can unplug the unit and let all the built up ice melt and that will fix it for a while but until someone figures out what is going on and where the leak is it will continue happening.

We are on the honor system for our time so I Kindly ask you to rate my service BEFORE YOU LEAVE TODAY by clicking 3 or better on the STAR RATING SYSTEM at the top of your page.

This will also allow you to get directly back to me for FREE follow up questions.

TIPS are not expected but are GREATLY APPRECIATED!

Thank you!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 4,179
4,179 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a GB2FHDXWS04 Refrigerator/freezer. A sheet of ice
I have a GB2FHDXWS04 Refrigerator/freezer. A sheet of ice accumulates in the bottom of the liner over about a 2-3 week period. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Frigidaire Gallery Refrigerator with the bottom
I have a Frigidaire Gallery Refrigerator with the bottom freezer drawer. I just cleaned the freezer compartment and now the freezer temp is going up, not down. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Our Samsung RF 267 continues to build up ice above the
Our Samsung RF 267 continues to build up ice above the freezer drawer (and now along the sides). It doesn't seem to be the same coil freeze-up issue as others have reported (that is, it has never stop… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
HI. I have an LG LFX25971 with a lower freezer drawer. There
HI. I have an LG LFX25971 with a lower freezer drawer. There is ice forming within the freezer making it very difficult to open the drawer. There is ice on the roof, the sides and the bottom. Last wee… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
The bottom freezer drawer on my Amana refrigerator will not
The bottom freezer drawer on my Amana refrigerator will not open. I have had the refrigerator unplugged for over 12 hours and still cannot open it. I already turned off the water to the ice maker - wh… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a GE Profile french door (top/bottom freezer) model
I have a GE Profile french door (top/bottom freezer) model PFSS6PKXSS refridgerator. There is water leaking in the vicinity of the front wheels beneath the fridge. We've defrosted the freezer and clea… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a model #ktrc13km01 BT refrigerator which continues
I have a model #ktrc13km01 BT refrigerator which continues to drip water from top freezer compartment down onto top shelf of fridge. This happens in conjunction with defrost cycle, I am guessing. Free… read more
gst85
gst85
Appliance Tech
3,355 satisfied customers
we have an 18 month old maytag french door refrigerator with
we have an 18 month old maytag french door refrigerator with freezer on the bottom and ice and water in the door. it started leaking a little water, and it would be on either side of the refrigerator.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE refrigerator model # XXXXX purchased in 10/06
I have a GE refrigerator model # XXXXX purchased in 10/06 and both the refrigerator and freezer compartments are too warm; I've set the freezer (lower drawer) to 0 but the temp display is 22, I've set… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Samsung refrigerator model # XXXXX My wife noticed
I have a Samsung refrigerator model # XXXXX My wife noticed a few weeks ago a little bit of water coming out of the upper compartment right on top of the lower freezer compartment. She just mopped it … read more
Robert
Robert
Owner/Lead Technician
Vocational, Technical or Trade Scho
1,590 satisfied customers
We purchased a Samsung French Door Refrigerator (pull-out freezer
We purchased a Samsung French Door Refrigerator (pull-out freezer on the bottom), Model RF266ABBP and Serial # XXXXX T, in September 2009. About a month ago, it started making a loud, grating fan nois… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
I have a 3 door bottom freezer Maytag refrigerator that has
I have a 3 door bottom freezer Maytag refrigerator that has a broken shelf support. There are only 2 in the refrigerator and the one on the right hand side has broken at the wall. This is the shelf su… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
My Maytag refrigerator has water condensing and dripping inside
My Maytag refrigerator has water condensing and dripping inside it from the top of the refrigerator compartment (underneath the freezer) onto the top shelf. It seems to be otherwise working fine - bot… read more
Neilwill
Neilwill
Appliance Manager
High School or GED
1,269 satisfied customers
I have a bottom freezer refrigerator (2002 or so) unit that
I have a bottom freezer refrigerator (2002 or so) unit that seems to be using the freezer portion as a drip tray within the past year or so. I have checked the drip hose assembly and all seems to be o… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
We have a GE refrigerator that was new with our new home in
We have a GE refrigerator that was new with our new home in March, 2002. On May 26, 2007 we had the fan motor replaced. Now, for the third time within a couple of months, the back of the freezer has i… read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
We have a Maytag Side By Side Refrigerator with automatic ice
We have a Maytag Side By Side Refrigerator with automatic ice dispenser. We are experiencing two problems. 1. The hatch won't open when we want to dispense ice cubes or crushed ice. I have had to atta… read more
S.E.Thomas
S.E.Thomas
owner of s.e.thomas appliance
Vocational, Technical or Trade Scho
787 satisfied customers
We have a Kenmore French doors refrig on top and bottom drawer
We have a Kenmore French doors refrig on top and bottom drawer freezer that was purchased in late 2007. Reecently the freezer compartment is showing frost on the contents and ice on the slide tracks, … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
Kenmore frost ree refrigerator freezer, bottom freezer drawer
Kenmore frost ree refrigerator freezer, bottom freezer drawer model. Ice has accumulated in bottom of freezer result is additional defrost water seeps out the bottom onto floor. We have melted and rem… read more
John
John
Home Appliance Technician
Vocational, Technical or Trade Scho
13,453 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x