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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Does it just stop hard when you close it like something is stopping it?
Can you take a picture of the latch and upload it here so I can see what you are seeing?
A phone call costs more to do and it is getting late for a phone call. I could call you tomorrow though or we can continue on here.
If you can upload a picture of what you are seeing I can tell you a lot faster what is the issue that way
I am not sure what the picture is can you take another one back further?
ok take a couple so I can clearly see the whole thing
OK either the door latch is bent or broken, if that latch will not lift up you need a new lock, here is a link to the part. They go bad and the spring breaks
It installs from the top and the unit needs to be slide out about 8 inches to install it.
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The piece that is down not allowing the door to close is the lock, it is a one piece part, you need to uninstall the unit and slide it out and check to see if the spring is broken in it, I am not sure why you are not satisfied this is just a $15 cheap part they break if it will not reseat up and hold.
I advised you needed to check it out and see if the spring was working and not broken you need to read the posts please do not post back to this I am opting out of your question and it will just delay a refund.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the latch appears to be working fine, the door alignment may be off. Can you double check that model number, please? I am not finding it in the database to pull up the service manual to get you precise pictures and diagrams.
Roger that, thanks.