Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have Panasonic Microwave Models:

Customer Question
NN-P794/SN747/SN757/SN797/T945/SN947/SN957/SN977 (I had my...
I have Panasonic Microwave Models: NN-P794/SN747/SN757/SN797/T945/SN947/SN957/SN977 (I had my portable heater plugged in and turned on the microwave without turning the heater off.. microwave mey have tripped off. Now when I try to turn on the microwave it only starts up for about 5 seconds then a reading shows as: "H97" on the display window. I looked into the operating instruction and it says to make contact with an authorized dealer. How can I get my microwave to work again please. Call me at (***) ***-**** Bernice ****
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
2/17/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

The H97 code is a high voltage board failure typically on the unit, what likely happened is the draw from the microwave was too much tripped the circuit, but that has damaged the high voltage board when it tried to start. You will need a new high voltage board to fix it, they run about $150-200 for the part. You may want to invest in a new microwave. Sorry for the news.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Ask Your Own Appliance Question
Customer reply replied 2 years ago
What is a high voltage board???? I need this fixed right now. I thought you were going to fix the problem. I feel I wasted my time and money. WHAT A RIP OFF!!!
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Did you think I was coming to your house?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,747
18,747 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Panasonic Microwave Model NN-SA6515 manufactured in
I have a Panasonic Microwave Model NN-SA6515 manufactured in March 2017 that suddenly will not operate. I get a H97 error code when I press Start. Can this be repaired? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Panasonic Inverter microwave that has failed to
I have a Panasonic Inverter microwave that has failed to operate. It goes into an Error H97 on the display and shuts down almost immediately when started on a cook cycle. We had a power outage yesterd… read more
Daniel
Daniel
senior service enginner
High School or GED
2,504 satisfied customers
Our microwave, fairly old flashes the code HP& and will not
our microwave, fairly old flashes the code HP& and will not turn on … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Panasonic inverter microwave 1250 W. It doesn't
Hi - I have a Panasonic inverter microwave 1250 W. It doesn't appear to work. There is an error code of H97 on the display. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Our Panasonic inverter 1200W microwave oven (Model
Our Panasonic inverter 1200W microwave oven (Model NN-SD277WR) is relatively useless at this time. We had a power outage in the area and the operating instructions booklet gives the procedure for a re… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Good evening, I have a Panasonic rangehood/microwave--inverter
Good evening, I have a Panasonic rangehood/microwave--inverter 1100 watt--model: NN-SD291S. It is 2 years old. The light has stopped working in the display window. Thank you for taking the time to off… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Hi Our microwave oven turning platter stopped turning. The
Hi Our microwave oven turning platter stopped turning. The mechanism does not seem to be jammed; I can turn it manually. It is a Panasonic NN-SN757S manufactured in 2007, serial number 6A87160418. Tha… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Panasonic Dimension 4 the Genius Model NN-CD 997S
I have a Panasonic Dimension 4 the Genius Model NN-CD 997S Microwave/ convection oven that works OK when it works but it sometimes goes to the code H97. According to the operators manual when this cod… read more
Appliance Guru
Appliance Guru
Owner and Technician
18,747 satisfied customers
Hi! My Panasonic NN-T695SFX shows error H98 even after I replug.
Hi! My Panasonic NN-T695SFX shows error H98 even after I replug. It only rund for a minute and same error shows again.… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
My microwave doesnt heat, as of today. The error message
My microwave doesn't heat, as of today. The error message H98 appears in the readout window.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
Panasonic Inverter microwave/combi cooker Model No. NN-CS596S,
Panasonic Inverter microwave/combi cooker Model No. NN-CS596S, about 18 months since purchase. Today it has no microwave cooking function. (Yesterday, it was all OK). Have tried resetting, but the scr… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
We have a Panasonic Prestige inverter microwave (model no.
We have a Panasonic Prestige inverter microwave (model no. NN-SN977S) which is displaying what I think is a fault code of H-98. Any info would be greatly appreciated.… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have a panasonic genius sensor 1250w microwave. I misplaced
I have a panasonic genius sensor 1250w microwave. I misplaced my instruction manual and have a problem. It does not heat after I set the minutes and push on. The readout displays H98. Could you please… read more
kingcobra80
kingcobra80
Fitness Repair Expert
High School or GED
794 satisfied customers
I have a pnaasonic Microwave Oven Model NN-SD778 The oven
I have a pnaasonic Microwave Oven Model NN-SD778 The oven stops cooking ad "H97" appears in te window. What should I do?… read more
The Appliance Guy
The Appliance Guy
High School or GED
11 satisfied customers
panasonic microwave only work for 3 second and h97 pop up there
panasonic microwave only work for 3 second and h97 pop up there where the time display. model number nn-t945sfx type-s333 what wrong with it… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a Panasonic microwave (NN P794 SF). The power went
I have a Panasonic microwave (NN P794 SF). The power went off suddenly as in a blown fuse etc. Is there a reset button or a fuse I can replace to get it to power up? I have checked the circut it is pl… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
I have a panasonic inverter microvave. After turning it on
I have a panasonic inverter microvave. After turning it on it displays the Code H97. What does that mean?… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
Panasonic Microwave NN-SN797S just lost all power during operation.
Panasonic Microwave NN-SN797S just lost all power during operation. Is there a reset button or anything else that would solve my problem?… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x