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My washer (whirpool gives a 5d message and it won't run, I…

Customer Question
My washer (whirpool gives...

My washer (whirpool gives a 5d message and it won`t run

Contractor's Assistant: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.

I can`t get it to open or run and the message says 5d

Contractor's Assistant: Is there anything else important you think the Appliance Technician should know?

I can`t think of any

Submitted: 2 years ago.Category: Appliance
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Answered in 31 minutes by:
2/16/2016
Appliance Technician: Joel Swenson,
 replied 2 years ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,712
Experience: Owner at Scott's Appliance Repair
Verified

can you give me the model number of the washer so I can be of assistance, thanks.

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Appliance Technician: Chas, Home Appliance Technician replied 2 years ago
Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16,453
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Verified

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can I get the complete model number of the unit please?

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Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,621
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

I see the last person has opted out of your question!

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
Sd is a error code for suds,

What type of detergent do you use? HE or none HE type

How much detergent per load to you use?

And have you ever used a store bought washer cleaner in the unit?

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John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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